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OpusX
What's DOS?
Posts: 2
Registered: ‎10-02-2015
Location: United States
Views: 17,335
Message 1 of 5

Photos. In Gallery app are black

Has anyone experienced this? Is there any way to recover the photos?

In the Camera Roll section of the Gallery app, all photos since about July (maybe 140 photos or so) are simply blank, black pictures. Ditto the auto-backups to Google.

Any help would be gratefully appreciated!

Chris

Edit: it's a stock, never rooted AT&T GoPhone, if that helps.
sfmike1
What's DOS?
Posts: 1
Registered: ‎11-11-2015
Location: United States
Views: 17,334
Message 2 of 5

Re: Photos. In Gallery app are black

 
bubus
Token Ring
Posts: 30
Registered: ‎02-25-2015
Location: FR
Views: 17,334
Message 3 of 5

Re: Photos. In Gallery app are black

hi



maybe you can test this (in first time only step 2) :



https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/104944/p/30%2C6720%2...

XT1022~LL5.0.2
OpusX
What's DOS?
Posts: 2
Registered: ‎10-02-2015
Location: United States
Views: 17,334
Message 4 of 5

Re: Photos. In Gallery app are black

Bubus,

Thank you so much! That solved it!

Thank you again,

Chris
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HarleyQuinn420
What's DOS?
Posts: 1
Registered: ‎11-07-2017
Location: CA
Views: 248
Message 5 of 5

Re: Photos. In Gallery app are black

That does not help me as I've been looking for a fix for my Moto e5 play with the same issue and no luck. I can see my thumbnails in my files, but tap on them to expand and I'm getting a black screen. If I wanna view a pic I sent via text message, I have no issues, if I take a picture, I can see the pic after taking it for maybe 10 seconds before going back to a black screen.