07-23-2018 03:09 AM
My moto e3 power got a system update of 15 MB on 22/7/2018 for security patch May 5. After restarting my phone I noticed it is not getting any network signal (for both the sims : Airtel and Jio). Sometime the network for Airtel is appearing with full tower suddenly and in the next moment it goes back to No service.Jio is not working at all. I tried toggling the airplane mode, restarting the phone, re-inserting the sims, changing the sim slots, clearing the cache from recovery but I failed to get both sims work together. However, when I put in one sim at a time in the phone, it is working fine.
Will be grateful if you help me out.
07-24-2018 12:43 AM
Now I have an different problem with signal. The phone appears to be sending an SMS and after that, signal of both sim turns zero!
07-24-2018 07:01 AM
Thanks for reporting. I'd like to confirm, have you tried switching the position of the sims to see if it will have a signal? If so, what happened? Which sim are we having an issue with? I would suggest resetting APN settings, go to Settings > More > Cellular/Mobile Networks > Access Point Names > Tap 3 Vertical Dots > Reset. Let me know. Thanks.
07-24-2018 06:41 PM
07-24-2018 06:56 PM
I have already done-
Swap sim in sim slots
Reset apn settings
Reset network settings
Factory data reset
But the problem still persists.
Please issue a fix asap
07-24-2018 11:30 PM
Sorry to say that but it's true,
Moto devices are really bad in terms of service support especially this e series (E3 power)
So if your phone are working good enough do no update it.otherwise you have to face these type of problem a.
I have updated my device to update before this one.
My screen minimum brightness increases to 5% more ,I can't make it low sim as it was before that update .
Here they're advise me to go Service centre.
My device is our of warranty and I have to pay,bur still seeviSe centre do not guarantee. And asking me to submit the device to them