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Priya_m
Paper Tape
Posts: 6
Registered: ‎05-18-2017
Location: IN
Views: 30,391
Message 1 of 20

Moto E3 Power Fast boot menu in Chinese language

Hi, I wanted to wipe the cache partition of my Moto E3 Power, but the fast boot menu was in Chinese language,screen shot attached...

I am doubtful:

1- Is the phone authentic at all

2- Or Flipkart delivered a duplicate phone

IMG_20170518_225626.jpg

 

 

IMG_20170518_225305.jpg

 

 

If the phone is authentic​, how can I wipe the cache partition?

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 30,372
Message 2 of 20

Re: Moto E3 Power Fast boot menu in Chinese language


@Priya_m wrote:

Hi, I wanted to wipe the cache partition of my Moto E3 Power, but the fast boot menu was in Chinese language,screen shot attached...

I am doubtful:

1- Is the phone authentic at all

2- Or Flipkart delivered a duplicate phone

IMG_20170518_225626.jpg

 

 

IMG_20170518_225305.jpg

 

 

If the phone is authentic​, how can I wipe the cache partition?


Hi Priya_m,

 

We have discussed the same topic on this thread

 

Here's what you can try:

  1. Press and hold Volume Up and Volume Down
  2. Press and hold Power until the phone vibrates, then release Power but continue to hold the Volume keys. You should get a "No command" prompt. (You can release the Volume keys now.)
  3. At the “No command” prompt, press and hold the Power button and tap Volume Up to enter the fastboot menu in English.

 

Hope it works!

 

 

Regards,
Anne
Motorola Support

Priya_m
Paper Tape
Posts: 6
Registered: ‎05-18-2017
Location: IN
Views: 30,361
Message 3 of 20

Re: Moto E3 Power Fast boot menu in Chinese language

But is it normal for a phone to have Chinese menu, as in the pics attached??

 

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,189
Registered: ‎02-02-2016
Location: US
Views: 30,743
Message 4 of 20

Re: Moto E3 Power Fast boot menu in Chinese language


@Priya_m wrote:

But is it normal for a phone to have Chinese menu, as in the pics attached??

 


For the Moto E3 power yes, this is normal. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Priya_m
Paper Tape
Posts: 6
Registered: ‎05-18-2017
Location: IN
Views: 30,343
Message 5 of 20

Re: Moto E3 Power Fast boot menu in Chinese language

Any mechanism to get fast boot options in English?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,189
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Location: US
Views: 30,332
Message 6 of 20

Re: Moto E3 Power Fast boot menu in Chinese language


@Priya_m wrote:

Any mechanism to get fast boot options in English?


Did you follow the instructions above?


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Ashutoshm07
Punch Card
Posts: 58
Registered: ‎01-16-2015
Location: IN
Views: 30,279
Message 7 of 20

Re: Moto E3 Power Fast boot menu in Chinese language


@Moto_Anne wrote:

@Priya_m wrote:

Hi, I wanted to wipe the cache partition of my Moto E3 Power, but the fast boot menu was in Chinese language,screen shot attached...

I am doubtful:

1- Is the phone authentic at all

2- Or Flipkart delivered a duplicate phone

IMG_20170518_225626.jpg

 

 

IMG_20170518_225305.jpg

 

 

If the phone is authentic​, how can I wipe the cache partition?


Hi Priya_m,

 

We have discussed the same topic on this thread

 

Here's what you can try:

  1. Press and hold Volume Up and Volume Down
  2. Press and hold Power until the phone vibrates, then release Power but continue to hold the Volume keys. You should get a "No command" prompt. (You can release the Volume keys now.)
  3. At the “No command” prompt, press and hold the Power button and tap Volume Up to enter the fastboot menu in English.

 

Hope it works!

 

 

Regards,
Anne
Motorola Support


I followed these steps. I held those keys for about a minute or two nothing is coming up. Eventually, after releasing those keys I ended with switching my phone on instead of getting "No Command" prompt. I tried following those steps for about four times and failed. Please assist.

Priya_m
Paper Tape
Posts: 6
Registered: ‎05-18-2017
Location: IN
Views: 30,179
Message 8 of 20

Re: Moto E3 Power Fast boot menu in Chinese language

Hi, yes I tried, but nothing happening...


@AlphaDog wrote:

@Priya_m wrote:

Any mechanism to get fast boot options in English?


Did you follow the instructions above?



@AlphaDog wrote:

@Priya_m wrote:

Any mechanism to get fast boot options in English?


Did you follow the instructions above?


 

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 30,152
Message 9 of 20

Re: Moto E3 Power Fast boot menu in Chinese language

Hi Everyone,

 

We have figured out a different way to go into Fastboot in English.

 

You can follow:

 

1. With phone powered off
2. Press and hold Volume up and Power until the phone vibrates.
3. Continue holding the Volume Up key and release the power button
4. Release Volume Up when you see small white text on the screen.
5. Use Volume Up until the arrows are pointing at Recovery then press the Volume Down Button.
6. You might see the Motorola Logo/Boot Animation for a moment.
7. At the No Command Screen (Green Android robot laying on it's back)
8. Press and hold the power button and tap the Volume Up button.

 

I assure you, it will work this time. Smiley Happy

 

 

-Anne

Ashutoshm07
Punch Card
Posts: 58
Registered: ‎01-16-2015
Location: IN
Views: 30,114
Message 10 of 20

Re: Moto E3 Power Fast boot menu in Chinese language


@Moto_Anne wrote:

Hi Everyone,

 

We have figured out a different way to go into Fastboot in English.

 

You can follow:

 

1. With phone powered off
2. Press and hold Volume up and Power until the phone vibrates.
3. Continue holding the Volume Up key and release the power button
4. Release Volume Up when you see small white text on the screen.
5. Use Volume Up until the arrows are pointing at Recovery then press the Volume Down Button.
6. You might see the Motorola Logo/Boot Animation for a moment.
7. At the No Command Screen (Green Android robot laying on it's back)
8. Press and hold the power button and tap the Volume Up button.

 

I assure you, it will work this time. Smiley Happy

 

 

-Anne


Yeah, it worked​. Thanks!