06-01-2019 09:25 AM
06-03-2019 06:17 AM
Thank you for posting. Does the lag in the video happen also with preloaded apps such as Youtube? Aside from installing apps does lag also happen when playing games or running apps with heavy RAM usage. You may try putting the phone on safe mode and try installing apps, check if the phone will still lag. Safe Mode puts your phone in a diagnostic state (returned to default settings) so you can determine if a third-party app is causing your device to freeze, reset or run slow.
1. Press and hold the Power button until "Power off" appears then release.
2. Touch and hold Power off until the "Reboot to safe mode" prompt appears (approximately 1 second).
3. From the "Reboot to safe mode" prompt, tap OK to confirm. The process may take up to 30 seconds to complete. Upon reboot, "Safe mode" appears in the lower left of the screen.
4. With Safe Mode enabled, test device and app functionality.