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Yasin_Rajput
Paper Tape
Posts: 2
Registered: ‎01-24-2019
Location: PK
Views: 757
Message 1 of 4

Annoying ads popups on my MOTO E4 when I unlock the screen every time

Hi their, I am have this issue , 
when I unlock my MOTO e4 , some random ads popup every time . 
If I lock and unlock my phone within some seconds then nothing happens ,

but after 1 or 2 minute if I unlock screen then it apears again , 
please help me with this .
I have cheaked every apps , there is nothing suspecious , 
once I had a doubt on UC browser , but this issues still remains after uninstalling the uc browser.

Porphyrius
802.11n
Posts: 645
Registered: ‎10-16-2018
Location: GB
Views: 736
Message 2 of 4

Re: Annoying ads popups on my MOTO E4 when I unlock the screen every time

Check the phone with Malwarebytes,

 

https://play.google.com/store/apps/details?id=org.malwarebytes.antimalware&hl=en_GB

 

Ads are usually installed by a 3rd party app you have installed.

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Yasin_Rajput
Paper Tape
Posts: 2
Registered: ‎01-24-2019
Location: PK
Views: 521
Message 3 of 4

Re: Annoying ads popups on my MOTO E4 when I unlock the screen every time

Hi Porphyrius , thanks for your reply , I installed your sugested app , and it identifies a virus named hiddenadd file. 

but after uninstalling that app, the problem doesent resolved,

 

at the end I backup my data and then reset my phone . 

this resolve my issue of add popups, 

Senior MotoAgent
Senior MotoAgent
Posts: 4,479
Registered: ‎03-05-2018
Location: US
Views: 215
Message 4 of 4

Re: Annoying ads popups on my MOTO E4 when I unlock the screen every time

Hi Yasin_Rajput,

 

Thanks for posting. Appreciate the steps you've tried. Try installing your apps one at a time until you find out which app is sending ads to your phone.

 

Best regards,
Rich
Motorola Support

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