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CJMac1
Paper Tape
Posts: 6
Registered: ‎03-16-2018
Location: US
Views: 4,706
Message 1 of 3

Can't answer calls on new Moto E4

Starting over with new message to simplify.

 

We bought 2 new Moto E4s. I got mine set up all right, but in testing my husband's no phone symbol shows up when it rings. All you see is the lock screen or home screen and there's nothing to click on. Can't figure it out. Any ideas? I may have hit a wrong button somewhere.

 

We had gotten Geek Squad protection, but I guess that's just for repairs and not tech advice. :-(

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CJMac1
Paper Tape
Posts: 6
Registered: ‎03-16-2018
Location: US
Views: 4,703
Message 2 of 3

Re: Can't answer calls on new Moto E4

Got my answer from contacting Motorola. Simple as this:

 

Settings. > App > 3 dots > reset app prefereces > reset apps

 

Hope this helps someone else!

Dale18
Paper Tape
Posts: 1
Registered: ‎08-24-2018
Location: US
Views: 2,298
Message 3 of 3

Re: Can't answer calls on new Moto E4

I had the same problem, so grateful for the fix. Thank you.

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