03-17-2018 11:43 AM
Starting over with new message to simplify.
We bought 2 new Moto E4s. I got mine set up all right, but in testing my husband's no phone symbol shows up when it rings. All you see is the lock screen or home screen and there's nothing to click on. Can't figure it out. Any ideas? I may have hit a wrong button somewhere.
We had gotten Geek Squad protection, but I guess that's just for repairs and not tech advice. :-(
Solved! Go to Solution.