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MSNaik
What's DOS?
Posts: 2
Registered: ‎10-30-2017
Location: IN
Views: 16,009
Message 1 of 12

Dolby Atmos is not working in Moto E4 plus.......

From last 2days Dolby atmos is not working.....When I'm going to switch on manually, it is not responding anymore.....Please solve the problem.....Screenshots added for your reference...... 

Moto_Venice
Bit Torrent
Posts: 2,116
Registered: ‎10-07-2016
Location: PH
Views: 15,353
Message 2 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

Hi MSNaik, 

 

Did you had an update on the device? 

 

Wipe the phone cache partition and let us know if it helps. Here are the steps: https://mobilesupport.lenovo.com/us/en/Solution/MS120356

 

Regards, 

Venice 

Moto-Support 

MSNaik
What's DOS?
Posts: 2
Registered: ‎10-30-2017
Location: IN
Views: 15,338
Message 3 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

Dolby Atmos Working properly after update of my Moto e4 plus......

Moto_Venice
Bit Torrent
Posts: 2,116
Registered: ‎10-07-2016
Location: PH
Views: 15,300
Message 4 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......


@MSNaik wrote:

Dolby Atmos Working properly after update of my Moto e4 plus......


Do you mean it's working fine now? 

 

-Venice 

Ragul3
What's DOS?
Posts: 2
Registered: ‎02-05-2018
Location: IN
Views: 11,298
Message 5 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

Still the problem continues after that cache clearance also

Nilschaudhari
Paper Tape
Posts: 1
Registered: ‎01-18-2018
Location: IN
Views: 9,301
Message 6 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

I am same issue my Dolby atoms is stop and not start untill manually restart the phone, but this also temporary it stops again after some time.

I also cleared the cache by steps mentioned in the link

https://mobilesupport.lenovo.com/us/en/Solution/MS120356

 

motherwAr
What's DOS?
Posts: 4
Registered: ‎05-29-2018
Location: IN
Views: 4,144
Message 7 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

I'm encountering the problem after installing the latest update ( I don't recall the exact date but in the past 3 weeks) HELP!!
Ashish104
What's DOS?
Posts: 1
Registered: ‎08-14-2018
Location: IN
Views: 4,006
Message 8 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

wiping phone cache partition might be risky and it may cause to lose all saved files and media.Is there any other simpler way?

Pj12
What's DOS?
Posts: 1
Registered: ‎02-09-2019
Location: IN
Views: 1,278
Message 9 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

If recently you have installed any music player app/Jio saavn App that uses equalizer.Just go to the music app setting and off the equalizer and return to the dolby you may see that its working.It may be a solution .

motherwAr
What's DOS?
Posts: 4
Registered: ‎05-29-2018
Location: IN
Views: 1,268
Message 10 of 12

Re: Dolby Atmos is not working in Moto E4 plus.......

Tried the Equalizer trick to no avail.. my guess, and it's a guess, is that the Dolby app is with a shelf life and it ceases function post that period. The only way it works now is by restarting the phone after which it works for a while till freezing up again.

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