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Harshil15
Fanfold Paper
Posts: 8
Registered: ‎09-13-2017
Location: IN
Views: 22,422
Message 4 of 25

Fingerprint Sensor Problem

Hello Moto,

My phone's fingerprint sensor was working great until I updated phone yesterday evening.

 

Since update the fingerprint sensor works only when phone is plugged in for charging. Kindly look into this matter and provide a solution as soon as possible.

MotoE4_Plus1
Paper Tape
Posts: 3
Registered: ‎08-26-2017
Location: US
Views: 21,601
Message 1 of 25

Moto E4 plus fingerprint sensor issue.

I am using this phone Moto E4 plus from a week I've used nicely till yesterday I don't know what happened suddenly the sensor stopped working. And I wondered it started working when it is on charge and when I remove from the charging it again not working. Otherwise it's a good product from Motorola India.

I always pleased to buy Motorola products. But I can't expect these things at any point time.

Amitav_S
HDMI
Posts: 337
Registered: ‎08-08-2017
Location: IN
Views: 21,500
Message 2 of 25

Re: Moto E4 plus fingerprint sensor issue.


@MotoE4_Plus1 wrote:

I am using this phone Moto E4 plus from a week I've used nicely till yesterday I don't know what happened suddenly the sensor stopped working. And I wondered it started working when it is on charge and when I remove from the charging it again not working. Otherwise it's a good product from Motorola India.

I always pleased to buy Motorola products. But I can't expect these things at any point time.


I have read of other users facing similar issues & can only add that an update is due anytime now

https://forums.lenovo.com/t5/MOTO-E-4th-Gen-MOTO-E-4th-Gen/Incoming-Calls-Not-Working-in-VOLTE-LTE-W...


Jai Hind
Samyak_191
Paper Tape
Posts: 1
Registered: ‎09-01-2017
Location: IN
Views: 21,371
Message 3 of 25

Re: Moto E4 plus fingerprint sensor issue.

I am facing the same problem with the fingerprint scanner , and I'm pretty disappointed , the fingerprint does not working 40% of the time.

please look into this matter and roll out a update soon.

Former Employee
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 22,653
Message 5 of 25

Re: Fingerprint Sensor Problem


@Harshil15 wrote:

Hello Moto,

My phone's fingerprint sensor was working great until I updated phone yesterday evening.

 

Since update the fingerprint sensor works only when phone is plugged in for charging. Kindly look into this matter and provide a solution as soon as possible.


Hi Harshil15

 

How would you say that it is not working? Have you tried doing a clear cache partition? I suggest doing the said step and see if it may help resolve the issue. Let me know what happens.

 

Regards,
Ella
Motorola Support

Harshil15
Fanfold Paper
Posts: 8
Registered: ‎09-13-2017
Location: IN
Views: 22,348
Message 6 of 25

Re: Fingerprint Sensor Problem

I cleared cache partition and it worked like a charm. Thanks a lot.

Erikaacsoto
Paper Tape
Posts: 1
Registered: ‎09-14-2017
Location: MX
Views: 22,327
Message 7 of 25

Re: Fingerprint Sensor Problem

Hi, I've been having the same problem on my g5, since yesterday, I made a factory factory data reset and it work but only for a few hours.
Kousik_Adhikary
Blue Screen Again
Posts: 5
Registered: ‎09-21-2017
Location: IN
Views: 22,148
Message 8 of 25

Re: Fingerprint Sensor Problem

What I have seen is after the update if I switch my phone off all night and then turn it on in the morning then the fingerprint sensor won't work. It works after a restart though. Then i tried plugging in the charger in the USB port and still nothing, then I plug it in in the wall socket and suddenly it starts working again and I didn't even have to turn on the power. I take the charger out of the wall socket and it stops working again.

Tejasnav
What's DOS?
Posts: 3
Registered: ‎10-01-2017
Location: IN
Views: 21,934
Message 9 of 25

Re: Fingerprint Sensor Problem

How to clear cache partition

 

Tejasnav
What's DOS?
Posts: 3
Registered: ‎10-01-2017
Location: IN
Views: 21,934
Message 10 of 25

Re: Fingerprint Sensor Problem


@Moto_Ella wrote:

@Harshil15 wrote:

Hello Moto,

My phone's fingerprint sensor was working great until I updated phone yesterday evening.

 

Since update the fingerprint sensor works only when phone is plugged in for charging. Kindly look into this matter and provide a solution as soon as possible.


Hi Harshil15

 

How would you say that it is not working? Have you tried doing a clear cache partition? I suggest doing the said step and see if it may help resolve the issue. Let me know what happens.

 

Regards,
Ella
Motorola Support


How to clear the cache partition

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