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radtiger
Paper Tape
Posts: 1
Registered: ‎08-13-2019
Location: IN
Views: 233
Message 1 of 2

cannot recognize the touch

my mobile got droped and a part of screen cannot recognize the touch, but it's showing random touches at that part of screen without touching it. is it hardware probel and how to solve it

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 198
Message 2 of 2

Re: cannot recognize the touch


@radtiger wrote:

my mobile got droped and a part of screen cannot recognize the touch, but it's showing random touches at that part of screen without touching it. is it hardware probel and how to solve it


Sorry to hear about that, yes its Hardware. Our best bet would be to have your device sent for service/repair for further assistance.

 

Regards,
Swaraj

Motorola Support

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