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28 Posts

01-16-2015

United Kingdom of Great Britain and Northern Ireland

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  • Posts: 28
  • Registered: ‎01-16-2015
  • Location: United Kingdom of Great Britain and Northern Ireland
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  • Message 1 of 2

Can't complete factory reset - phone boots to black screen

2017-06-07, 12:59 PM

I have a spare Moto E (4gb) which until recenlty has worked perfectly. It is now starting up with a black screen - the phone appears to be on - if I press power and volume down briefly it takes a screen photo and a long press of the power button brings up the power off message - but if I press power and volume down after it has shut down and get the boot option screen both 'reset' and 'factory reset' result in the phone booting back into the black screen condition.

 

Any help with this would be very welcome, thank you in anticipation. 

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1325 Posts

01-16-2017

Philippines

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37025 Page Views

  • Posts: 1325
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  • Location: Philippines
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  • Message 2 of 2

Re: Can't complete factory reset - phone boots to black screen

2017-06-07, 17:06 PM

wrote:

I have a spare Moto E (4gb) which until recenlty has worked perfectly. It is now starting up with a black screen - the phone appears to be on - if I press power and volume down briefly it takes a screen photo and a long press of the power button brings up the power off message - but if I press power and volume down after it has shut down and get the boot option screen both 'reset' and 'factory reset' result in the phone booting back into the black screen condition.

 

Any help with this would be very welcome, thank you in anticipation. 


Hi AndrewZ,

 

Looks like a hardware issue, I would suggest sending the device to the nearest service center for evaluation.

 

Regards,
Anne
Motorola Support

 

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