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2 Posts

03-06-2018

Mexico

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Re: Battery backup problem in moto e4 plus

2018-03-06, 9:09 AM

Desde hace 3 o 4 dias,mi moto E4 plus,carga lento y no sé cómo arreglar el problema,estoy utilizando el cargador original no se a que se deba la falla,podrían ayudarme???

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1 Posts

03-17-2018

India

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Re: Battery backup problem in moto e4 plus

2018-03-17, 2:23 AM

I have also same problem my phone take 10 to 12 hour for complete charging. What to do

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4 Posts

06-03-2018

India

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Quick charging problem in moto e4 plus

2018-06-03, 12:04 PM

Guys dont buy this phone it has nothing. My phone hangs all the time priviously it took 2hrs to fully charge after 5 months its taking 3.5 hrs. Fingerprint dont work its a showpiece only. I thought being a stock android mobile it will at least mothly security update upto 4 months they gave that now no update. Too slow to use no new Android update. Cant play games properly heatsup too much while gaming also while charging u can make bread on it thats an advantage. My friends Nokia mobile i forgot the model but its priced at 9000 got an oreo update with 3 gb ram 16 gb internal memory. I hv learned my lesson never going to buy a motorola and lenovo product . Its a warning to u all so that u dont suffer what I have gone through.

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5996 Posts

12-04-2017

India

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Charging problem in moto e4 plus

2018-06-04, 10:08 AM

 wrote:

Guys dont buy this phone it has nothing. My phone hangs all the time priviously it took 2hrs to fully charge after 5 months its taking 3.5 hrs. Fingerprint dont work its a showpiece only. I thought being a stock android mobile it will at least mothly security update upto 4 months they gave that now no update. Too slow to use no new Android update. Cant play games properly heatsup too much while gaming also while charging u can make bread on it thats an advantage. My friends Nokia mobile i forgot the model but its priced at 9000 got an oreo update with 3 gb ram 16 gb internal memory. I hv learned my lesson never going to buy a motorola and lenovo product . Its a warning to u all so that u dont suffer what I have gone through.


Hi, Sanju18.

 

We are sorry to hear about the ongoing issue that you have been facing, in regards to "charging and fingerprint" issue --we would like to help you, could you please share us more information in regards to the fingerprint issue? May I know when the fingerprint sensor stopped working? Have you made any recent changes to your device? Have you tried to check in safe mode if that helps?  To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. Let us know how it goes?

 

In regards to charging try calibrating your device battery. Calibration occurs by applying a full charge, discharge, and charge. Battery analyzers serve as a valuable tool to calibrate a smart battery. An analyzer fully charges the battery and then applies a controlled discharge that provides the all-important capacity readings of the chemical battery.

 

Please update your profile with current phone, carrier and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

Update your profile -link

 

Best,

Swaraj

Motorola Support

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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4 Posts

06-03-2018

India

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Charging problem in moto e4 plus

2018-06-04, 12:04 PM

From the time I bought the phone I exchanged one phone thought it will be solved but it didn't then thought I hv some problem on my right hand thumb changed the finger that also didn't work. When you set up the fingerprint it works good for 1 or 2 hours but after that it doesn't. Only show s fingerprint not recognized. I canged my finger several times also same thing.

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4 Posts

06-03-2018

India

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Charging problem in moto e4 plus

2018-06-04, 12:18 PM

Also tried fingerprint in safe mode same problem.

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5996 Posts

12-04-2017

India

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Re: Charging problem in moto e4 plus

2018-06-05, 13:23 PM

 wrote:

Also tried fingerprint in safe mode same problem.


Hi, Sanju18

 

Sorry to hear about the ongoing issue, how often do you see this issue, mostly this happens if your 'finger' is in contact with moist/dust/sweat etc...

 

If you are still able to replicate in safe mode and seems like an issue, then we would suggest service/repair so that the service center team can further look into the same and help you accordingly. I have also reported this to our product team for further investigation.

 

Regards,

Swaraj

Motorola Support 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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17 Posts

06-03-2018

India

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Re: Moto E4 battery is draining very fast

2018-06-08, 8:50 AM

I am using moto e4 (not plus). At night I kept mobile on aeroplane mode but still the battery drain is more. I am sending the link of screenshots for reference.

https://drive.google.com/folderview?id=1ULoF8wrdmJtofus0F1pIpRzWfZqE4n_g

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17 Posts

06-03-2018

India

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Re: Moto E4 battery is draining very fast

2018-06-10, 14:01 PM

I have checked moto e4 mobile on Safe Mode but the battery drains very fast. In power usage, it shows battery use for AWAKE.

Why device stays in Awake mode instead of Idle in Safe Mode also??

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12 Posts

05-19-2018

India

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  • Message 60 of 60

Re: Battery backup problem in moto e4 plus

2019-02-07, 12:34 PM

My moto E4+ is about an year old and the battery is "$H!T"!!!!!!!!! I'm very frustrated with it. Wasn't it supposed to last 2 days???????? It doesn't even last a full day. Completely $H!T !!!!!!!

Thia just happened right now:

The phone was at 26% battery after a half day of use in which it was in AirplaneMode for 6hrs. The battery completely drained off in exactly 4 minutes 50seconds!!

It w at 26% at 17:33:22. The battery started draining like hell! At 17:38:12, it was at 0%!! I have experienced such probkepr many times before too.

I'll attach a screenshot of the battery log.

I suspected a malware to be in play but couldn't find any other suspicious activities. Please HELP MOTOROLA!

Go ahead and calculate how long it took me to lose 1% battery. It was "EXACT" 10 SECONDS!!!!!!!!!

I am charging my phone for the last 15mins, it wont go over 1% now!

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