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2 Posts

02-11-2021

India

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Call Receiving problem

2021-02-11, 7:37 AM

With out speaker, I couldn't hear & speak

the person who call me.

Pl. advice me to resolve the issue.

Thanks.

Anjan Ghosh.

 

 

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2265 Posts

11-24-2020

India

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  • Location: India
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  • Message 2 of 4

Re:Call Receiving problem

2021-02-11, 8:58 AM

Hi Anjjan,

 

Thank you for writing to us! Sorry to hear you're having issues with your phone. I will try my best to help you fix this. Could you please confirm since when you are facing this? Are you referring to normal calls or using any 3rd party application to make calls? For example, WhatsApp calls or using any other apps to make the call.

 

Also, I would suggest you perform a hardware test on the phone's Speaker and Microphone by going>>Device help application in menu>>Fix>> Hardware Test>>Speaker>> 'BEGIN TEST' and check is it working or not. If you are able to hear the sound please restart the phone and check. Let me know if the speaker and Microphone working fine in the Device help application. I look forward to your response.

 

Thanks

Sunitha  



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2 Posts

02-11-2021

India

5 Signins

5 Page Views

  • Posts: 2
  • Registered: ‎02-11-2021
  • Location: India
  • Views: 5
  • Message 3 of 4

Re:Call Receiving problem

2021-02-19, 17:50 PM

As advised by you , I am quoting that

The problem persist last one month.

As you asked that am I making calls

With third party app. No sir, I making

Normal call.

Test already done , results says there

is a problem !

Thanks

ANJAN GHOSH

(**removed**)

 

Note: Pot edited and removed the email address for privacy. - Sunitha

Screenshot_20210219-231304.png
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2265 Posts

11-24-2020

India

229 Signins

24025 Page Views

  • Posts: 2265
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24025
  • Message 4 of 4

Re:Call Receiving problem

2021-02-22, 5:24 AM

Hi Anjjan,

 

Thank you for confirming and testing the Microphone in Device help application! I would suggest you follow the below instructions and let me know how it goes:

 

-Ensure that the microphone on the device is not covered.

-Ensure the protective film that ships with the device have been removed.

-If you are using a case, cover, or screen protector on the device, we recommend removing and trying without it.

-Try power-cycling the phone. To do this, power the phone completely off, wait a minute then power back on.

 

Thanks

Sunitha 



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