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4 Posts

07-01-2021

United States of America

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Device heating... A LOT

2021-07-01, 19:07 PM

So I've been using my Moto E4 plus, and I know, it's old but it's all I got, and so recently, it's been sorta slow, sorta, AND, when I'm charging it it's supposed to be cool right? ITS HOT... I have no idea what's going on but yeah. Pls provide a fix pls,

edit: I forgot but, it takes like hours to charge and runs out I only 5 plus hours, didn’t they say it lasted like days? And also I went on youtube and looked at those vids to how to open the back case, and so I did but it didn’t look the same at all, what’s going on?

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2371 Posts

11-24-2020

India

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  • Message 2 of 4

Re:Device heating... A LOT

2021-07-02, 4:44 AM

@ Void4GamesYT wrote:

So I' been using my Moto E4 plus, and I know, it' old but it' all I got, and so recently, it' been sorta slow, sorta, AND, when I' charging it it' supposed to be cool right? ITS HOT... I have no idea what' going on but yeah. Pls provide a fix pls,

edit: I forgot but, it takes like hours to charge and runs out I only 5 plus hours, didn’t they say it lasted like days? And also I went on youtube and looked at those vids to how to open the back case, and so I did but it didn’t look the same at all, what’s going on?

 

Hi, 

 

Welcome to Motorola Forums. Sorry to hear you're having issues with your phone. I will do my best to help you with this. When did you start facing this? Are you using the charger that came in with the phone? Are you using the phone while charging? How long does the device take to charge fully? 

 

Meanwhile, I would suggest you test your phone in Safe Mode to see if this is an app issue. Safe Mode starts the device without any third-party applications being started. This will allow you to open apps individually to try and determine which app may be causing the issue.

 

To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up, reboot the device to get back to normal mode. Let us know what you'll find out.

 

Thanks

Sunitha



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4 Posts

07-01-2021

United States of America

37 Signins

40 Page Views

  • Posts: 4
  • Registered: ‎07-01-2021
  • Location: United States of America
  • Views: 40
  • Message 3 of 4

Re:Device heating... A LOT

2021-07-13, 20:32 PM

Well I’ve not Been using it when it’s charging(and I’m using the one it came with), and I faced this a few weeks ago, I’ll try safe mode, thanks!

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2371 Posts

11-24-2020

India

233 Signins

24710 Page Views

  • Posts: 2371
  • Registered: ‎11-24-2020
  • Location: India
  • Views: 24710
  • Message 4 of 4

Re:Device heating... A LOT

2021-07-14, 6:10 AM

@ Void4GamesYT wrote:

Well I’ve not Been using it when it’s charging(and I’m using the one it came with), and I faced this a few weeks ago, I’ll try safe mode, thanks!

 

Hi, 

 

Thank you for confirming! Please test your phone in safe mode and let me know what you will find out. I will keep monitoring this thread.

 

Thanks

Sunitha 



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