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3 Posts

07-02-2019

Pakistan

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Fingerprint Option disappeared from Security Settings in my MOTO E4 XT1767 !!!

2019-07-02, 10:51 AM

Hello! This is my first question here :). So i recently bought a used Motorola Moto E4 XT1767 Verizion. I checked and the fingerprint was working completely fine. I kept my phone on the desk and left. i came back after an hour and picked up my phone and was shocked to see that there was no fingerprint lock!!! It was switched to the PIN i entered while setting the fingerprint!!! Anyways i unlocked the phone using the pin and went into settings.... The option for fingerprint was GONE!!!! Like completely disappeared! Please help.... The images below will make everything clear. 

 

 

 

 

 

 

These images will show complete info about my phone :

 

 

 

 

 

Please Help. Thanks in advance.

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4519 Posts

03-11-2019

United States of America

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Re: Fingerprint Option disappeared from Security Settings in my MOTO E4 XT1767 !!!

2019-07-02, 13:28 PM

Hi Taimoor_Baig,

 

Thanks for posting. Have you tried performing a factory data reset on the phone?  If the fingerprint does not show up after the reset, that could be a hardware issue where the fingerprint sensor cannot be detected by the phone. 

 

Steps on how to do a factory data reset on the Moto E4: 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120269/p/30,6720,10216

 

Best regards,
Zeke
Motorola Support

 

 



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3 Posts

07-02-2019

Pakistan

3 Signins

51 Page Views

  • Posts: 3
  • Registered: ‎07-02-2019
  • Location: Pakistan
  • Views: 51
  • Message 3 of 3

Re: Fingerprint Option disappeared from Security Settings in my MOTO E4 XT1767 !!!

2019-07-03, 12:48 PM

I'll try Flashing my phone. Then i'll report back. Thanks

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