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3 Posts

08-03-2018

Pakistan

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Moto E4 plus fingerprint scanning issue

2018-08-03, 10:18 AM

I am facing an issue with fingerprint scanning while locking and unlocking moto e4 plus from last 1 month. Could you please tell me how to clear cache of fingerprint through system app. I looked into the system app but, there is no fingerprint app there and apart from that, please let me know some other alternative to fix the fingerprint scanning issue. 

 

Looking forward for your earliest reply.

Thanks

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5418 Posts

07-12-2014

United States of America

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Re: Moto E4 plus fingerprint scanning issue

2018-08-06, 13:30 PM

Hi Arif365,

 

Sorry to learn that you have some challenges with the fingerprint sensor. What exactly is happening? Have you tried removing your fingerprints, then adding them back?

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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3 Posts

08-03-2018

Pakistan

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Re: Moto E4 plus fingerprint scanning issue

2018-08-06, 16:40 PM

I am having issues while locking and unlocking my moto e4 plus through fingerprint sensor. Most of the time it doesn't work properly in locking/unlocking phone. I also tried to delete the previous fingerprint and then add the new one. When I was adding new fingerprint the sensor was working perfectly but, when I tried to lock/unlock the phone it doesn't work most of the time and sometimes, I have to place the finger about 1 minute on the sensor then it unlocks the phone. I also did partition clear cache and then it worked 2-3 days properly after that it is causing the problem again.

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5418 Posts

07-12-2014

United States of America

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Re: Moto E4 plus fingerprint scanning issue

2018-08-08, 18:48 PM

If your fingerprint wasn't accepted, you can always use your backup PIN, pattern or password. After you get back into your device, you can make your fingerprint more likely to be accepted:

  1. Edit your fingerprints.
  2. Be careful to hold your phone in the same way that you normally hold it when unlocking.
  3. Add up to five fingerprints, in case a finger gets injured.

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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2 Posts

09-04-2018

Pakistan

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Re: Moto E4 fingerprint scanning issue

2018-09-04, 18:17 PM

Sir my phone fingerprint sensor suddenly stop working and settings don't show me the fingerprint option I buy my phone last week help me

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5418 Posts

07-12-2014

United States of America

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Re: Moto E4 fingerprint scanning issue

2018-09-05, 18:45 PM

 wrote:

Sir my phone fingerprint sensor suddenly stop working and settings don't show me the fingerprint option I buy my phone last week help me


Try wiping the phone cache partition to see if it helps. When you perform a clear cache it will remove any temporary files that may be causing a problem, but will not delete your files or settings. The steps are here: https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/120243/p/30,6720,10216

 

Regards,
JM
Motorola Support

**Please don't ask me questions by Personal Message; questions belong in the forums.

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2 Posts

04-02-2018

United Kingdom of Great Britain and Northern Ireland

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Re:Moto E4 plus fingerprint scanning issue

2020-03-05, 5:12 AM
Please can you tell me is there a way to cancel all security on E4+ so I can just press the small button on right side to turn on phone??, finger print is driving me mad as has become virtually unusable, even trying to re-scan prints has become almost impossible, I don't need or want any security that makes it a nuisance to activate phone??? Thanks.
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2 Posts

04-02-2018

United Kingdom of Great Britain and Northern Ireland

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  • Message 8 of 11

Re:Moto E4 plus fingerprint scanning issue

2020-03-05, 5:12 AM
Please can you tell me is there a way to cancel all security on E4+ so I can just press the small button on right side to turn on phone??, finger print is driving me mad as has become virtually unusable, even trying to re-scan prints has become almost impossible, I don't need or want any security that makes it a nuisance to activate phone??? Thanks.
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153 Posts

09-11-2019

United States of America

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  • Message 9 of 11

Re:Moto E4 plus fingerprint scanning issue

2020-04-09, 14:47 PM

Hi Merlin21, 

 

Thanks for posting. If you're having issues with the Fingerprint Scanner, we recommend that you re-record your prints. But if you no longer want to use the fingerprint as your way to unlock your phone, You can choose a screen lock option by going to Settings > Security > Screen Lock. Please let us know how it goes. 

 

Best regards, 

Mike 

Motorola Support

 

 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
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1 Posts

05-07-2020

Ghana

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  • Message 10 of 11

Re:Moto E4 plus fingerprint scanning issue

2020-05-07, 14:56 PM
I've been having the same issues so pls help me to solve my fingerprints. 🤔😎
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