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2 Posts

01-10-2018

Oman

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Moto E4 plus have Bulging battery under warranty

2018-01-10, 7:36 AM

Dear All,

 

I bought Moto E4 plus 5 months back and now currently facing issue with its bulging battery due to which unable to place back cover of it....

 

Its under warranty..I bought it though flipkart in India and now currenlty I am in Oman. I am sure that Motorola will help us for thier customers in this type of cases.

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5996 Posts

12-04-2017

India

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Re: Moto E4 plus have Bulging battery under warranty

2018-01-10, 10:41 AM

Hi, Syed44.

We are sorry to hear about that, the only option is repair/replacement. You can send your device for repair and write us at supportforums@motorola.com. We will help you escalate the same. 

 

Thanks,

Swaraj

-Moto Support

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1 Posts

08-17-2021

India

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  • Message 3 of 6

Moto E4 plus have Bulging battery

2021-08-17, 3:48 AM

Good morning,

I've had the moto e4 for a while now (about 3 to three years?) and no complaints.  Recently however, I've notice that the battery has started to expand or poof up.  This is the original battery.  It's really bizarre; I can't find anything else on this.  The phone is not used in extreme conditions and the battery still holds a great charge.  It gets difficult to close the back cover, although I can (currently) get it closed.  I can't think of what would cause this.  Any ideas?  And any ideas on how to reverse this?

 

I know this phone is considered old, but I honestly have no qualms with it and plan to continue using it.  I've attached a few pictures below.

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2738 Posts

11-24-2020

India

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Re:Moto E4 plus have Bulging battery under warranty

2021-08-17, 7:12 AM

Hi Santu9898

 

Welcome to Motorola Forums.  Sorry to know you are facing battery problems with your phone. Let me check and help you here. I can’t confirm what is the root cause of the issue until we diagnose the device. Since the battery is bulged/swollen I would recommend sending your phone for service and get the battery replaced. Click the link here to find the nearest Service center details. 

 

Let me know if you need any further assistance. 

 

Thanks

Sunitha 



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1 Posts

11-25-2021

Bangladesh

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  • Message 5 of 6

Re:Moto E4 plus have Bulging battery under warranty

2021-11-25, 11:41 AM

I had the same problem Battery Bulge Then Battery Was Replaced but after battery replacement there is a new problem occurred, when battery level comes below 50%/40% phone suddenly shuts down says battery 0% what to do now ? And where is customer care of Motorola in dhaka , Bangladesh

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2 Posts

11-22-2021

United States of America

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  • Message 6 of 6

Re:Moto E4 plus have Bulging battery under warranty

2021-11-25, 19:30 PM

Hi mdsaikhsaadi,

 

Sorry to hear about this. We can try calibrating your phone's battery first. Kindly follow these steps:

 

1. Force reboot the device by holding the power button until the device reboots.

2. Plug into supplied charger.

3. Charge to 100% and leave on the charger for at least an additional hour after getting to 100%.

 

Let us know how it goes.

 

Best Regards,

Erwin

Motorola Support

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