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6 Posts

02-10-2018

Italy

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Moto e4(not plus) led notification

2018-02-10, 23:33 PM

I had my moto e4 some days ago and I've seen a little led that turns up when I charge my phone and it's off, but just a few seconds. Reading something on the forum I've seen that actually my phone has got a led, and it should pulse when screen is off and I have unread notifications, I've tryed some ways and it doesn't work at all, even with moto screen on or off. I got a new update notification since the first day I bought my phone, but I downloaded it just today, I thought It should solve the problem but it didn't.

I hopefully wait a response on how could I use my (actually useless) notification led

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6 Posts

02-10-2018

Italy

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  • Posts: 6
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Re: Moto e4(not plus) led notification

2018-06-04, 12:41 PM

I think I am speaking in the name of all moto e 4th gen users: we want led to be a notification led, we dontd care about when battery is low or when is charging, maybe you should keep this feature, but we ALL want a notification led, specifically for those who don't like Moto display.

 

I hope in a future update with this new feature, thank you for your support.

Bogdan 

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5996 Posts

12-04-2017

India

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  • Message 2 of 19

Re: Moto e4(not plus) led notification

2018-02-12, 15:43 PM

wrote:

I had my moto e4 some days ago and I've seen a little led that turns up when I charge my phone and it's off, but just a few seconds. Reading something on the forum I've seen that actually my phone has got a led, and it should pulse when screen is off and I have unread notifications, I've tryed some ways and it doesn't work at all, even with moto screen on or off. I got a new update notification since the first day I bought my phone, but I downloaded it just today, I thought It should solve the problem but it didn't.

I hopefully wait a response on how could I use my (actually useless) notification led


Hi, jklaze.

 

Sorry to hear about that, could you please confirm if you are disabling moto display right? Please check the link for the steps and let us know if this helps?

 

If this did not help, then can you test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up "Power off" key until the Safe Mode instructions pop up. let us know how this goes?

 

Meanwhile, please update your profile with current phone, carrier, and serial number -- this will help me investigate. Please make sure that the options under Settings > Motorola Privacy are on as well, and let me know (just reply here) if it's okay for me to look at your apps to see if they are a source of problems.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-10-2018

Italy

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  • Message 3 of 19

Re: Moto e4(not plus) led notification

2018-02-12, 23:42 PM

I can confirm moto display is disabled, and in safe mode nothing changes.

And yes, If this could be helpful you can navigate through my apps

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5996 Posts

12-04-2017

India

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  • Message 4 of 19

Re: Moto e4(not plus) led notification

2018-02-14, 12:42 PM

wrote:

I can confirm moto display is disabled, and in safe mode nothing changes.

And yes, If this could be helpful you can navigate through my apps


Hi, jklaze.

 

Thank you for trying, we want to look further into this, if you can update your profile with the IMEI of your device, this can help us investigate and see what's causing the disconnect. Also, kindly send a bug report regarding this. Bug report will collect information about your current device state

Go to Settings ->Developer options -> Enable USB debugging > Toggle On

Enable Settings -> Developer options -> Enable Bug Report shortcut > Toggle On

Once the issue is reproduced: Go to Settings -> Developer options -> Click on take bug report or Press Power button and then choose Bug Report from the Power down menu.

Wait for some time until the bug report is collected. It takes around 3 to 4 minutes to collect the Bug Report.

Then upload the BugReport to your personal Google Drive and then share the link to the BugReport on the forums in a reply.

Provide observations of what you saw happen right before the bug report was taken. Please indicate the local time when you observed the behavior.

 

Thanks,

Swaraj

Moto Support

 

 

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-10-2018

Italy

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  • Message 5 of 19

Re: Moto e4(not plus) led notification

2018-02-14, 18:13 PM

I already uploaded my IMEI but actually I don't know why you are not seeing it but if you want to know it I can write It here in the comments.

 

Meanwhile, here is the full bug report

https://drive.google.com/file/d/1IVpO7gG5xdHb813c-OAjKlOTs_KvWlgz/view?usp=drivesdk

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5996 Posts

12-04-2017

India

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  • Posts: 5996
  • Registered: ‎12-04-2017
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  • Message 6 of 19

Re: Moto e4(not plus) led notification

2018-02-15, 9:20 AM

wrote:

I already uploaded my IMEI but actually I don't know why you are not seeing it but if you want to know it I can write It here in the comments.

 

Meanwhile, here is the full bug report

https://drive.google.com/file/d/1IVpO7gG5xdHb813c-OAjKlOTs_KvWlgz/view?usp=drivesdk


Hi, jklaze.

 

Sorry about that, we thank you for sharing us the Bug Report and updating your profile, we have shared the same with our engineer team for further investigation. We will keep you posted here on any further updates received.

 

Thanks,

Swaraj

Moto Support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-10-2018

Italy

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  • Posts: 6
  • Registered: ‎02-10-2018
  • Location: Italy
  • Views: 130
  • Message 7 of 19

Re: Moto e4(not plus) led notification

2018-02-15, 9:36 AM

Hope It Will.

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17 Posts

06-03-2018

India

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  • Message 8 of 19

Re: Moto e4(not plus) led notification

2018-06-03, 12:44 PM
Please give the proper update to the moto e4. We all have the same problem. Also look at the battery problem.
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5996 Posts

12-04-2017

India

1170 Signins

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  • Posts: 5996
  • Registered: ‎12-04-2017
  • Location: India
  • Views: 77328
  • Message 9 of 19

Re: Moto e4(not plus) led notification

2018-06-04, 12:14 PM

Hello all,

 

Update:

 

Please be advised that unfortunately, the "LED" notification light has been replaced by Moto Display furthermore, the 'led' would only blink while charging or when the battery percentage is low. For more information on Moto Display please click here

 

Hope this helps.

 

Best,

Swaraj

Motorola support

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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6 Posts

02-10-2018

Italy

8 Signins

130 Page Views

  • Posts: 6
  • Registered: ‎02-10-2018
  • Location: Italy
  • Views: 130
  • Message 10 of 19

Re: Moto e4(not plus) led notification

2018-06-04, 12:41 PM

I think I am speaking in the name of all moto e 4th gen users: we want led to be a notification led, we dontd care about when battery is low or when is charging, maybe you should keep this feature, but we ALL want a notification led, specifically for those who don't like Moto display.

 

I hope in a future update with this new feature, thank you for your support.

Bogdan 

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