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SohailHusen
Fanfold Paper
Posts: 146
Registered: ‎12-31-2014
Location: IN
Views: 13,633
Message 1 of 17

Apps taking long time to install.

In Android 5.0.2, we are facing the issues..after lolipop update apps are taking long time to install..whenever we install any apps it is taking a longtime to install..



I have already factory resetted the phone & wipe cache partition also..



Bring the android 5.1 as soon as possible..

JasonvandeLaar
Broadband 3G
Posts: 471
Registered: ‎01-15-2015
Location: Canada
Views: 13,618
Message 2 of 17

Re: Apps taking long time to install.

1) How much time is considered "a long time" roughly how many seconds, minutes?



2) What is the file size of some of the apps in question?



3) Are you installing the apps over WiFi or Mobile Data. if using mobile data are you on 2G, 3G or LTE?



Thanks!


Jason van de Laar
SohailHusen
Fanfold Paper
Posts: 146
Registered: ‎12-31-2014
Location: IN
Views: 13,618
Message 3 of 17

Re: Apps taking long time to install.

1. It takes roughly minutes.



2. the size of files are 10 mb,35 mb etc



3. I use both WIFI & 3G.

JasonvandeLaar
Broadband 3G
Posts: 471
Registered: ‎01-15-2015
Location: Canada
Views: 13,618
Message 4 of 17

Re: Apps taking long time to install.

I see you have wiped the cache partition already and performed a factory reset. One other thing you could try is go to settings>apps>play store and clear the cache just for the  play store just to make sure.



 


Jason van de Laar
SohailHusen
Fanfold Paper
Posts: 146
Registered: ‎12-31-2014
Location: IN
Views: 13,618
Message 5 of 17

Re: Apps taking long time to install.

I have already tried it..But no change...

JasonvandeLaar
Broadband 3G
Posts: 471
Registered: ‎01-15-2015
Location: Canada
Views: 13,618
Message 6 of 17

Re: Apps taking long time to install.

When you factory reset the device did you reset it as a new device or did you restore from a backup?



Also...



Try running the device in safe mode: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/99932/p/30,6720,9151... is the install time noticeably faster?


Jason van de Laar
SohailHusen
Fanfold Paper
Posts: 146
Registered: ‎12-31-2014
Location: IN
Views: 13,618
Message 7 of 17

Re: Apps taking long time to install.

I also tried in the safe mode,but the issue still persist..I have also visited the service center they also tried it but the problem was not solved..I thing this is  a problem in android l 5.0.2 only..Motorola should bring android 5.1 soon..as it has fixed all the issues & added new features..

JasonvandeLaar
Broadband 3G
Posts: 471
Registered: ‎01-15-2015
Location: Canada
Views: 13,618
Message 8 of 17

Re: Apps taking long time to install.

My device is installing the apps at a reasonable pace which is why I suspect there are other issues besides just the OS itself. How is your RAM usage in settings>apps>running. As I'm sure your aware if you are lacking RAM it will greatly affect your install time.


Jason van de Laar
SohailHusen
Fanfold Paper
Posts: 146
Registered: ‎12-31-2014
Location: IN
Views: 13,618
Message 9 of 17

Re: Apps taking long time to install.

The ram usage is good..System 191 Mb



                                   Apps: 318 Mb



                                   Free  380 Mb



I personally think that it is an issue in android 5.0.2 itself..Because in Moto E 1st gen also the same problem arises..



android 5.1 will fix all this issues..

Poeta
Token Ring
Posts: 73
Registered: ‎02-09-2015
Location: Indonesia
Views: 13,618
Message 10 of 17

Re: Apps taking long time to install.

I also have this little problem. But I always thought that the cause was to have many installed applications (over 150), and many of them moved to the SDCard....