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Senior MotoAgent
Senior MotoAgent
Posts: 6,619
Registered: ‎03-05-2018
Location: US
Views: 1,031
Message 11 of 20

Re: Camera error please restart camera

Hi WAWGP,

 

Appreciate your post and the steps you've tried. Have you tried booting the phone in safemode and see if it will occur there. 

 

To Enable Safe Mode
1. Press and hold the Power button until Power off comes up on the screen.
2. Touch and HOLD Power off on the screen until reboot to safe mode appears.

3. Touch OK

 

Let me know. 

 

Best regards,
Rich
Motorola Support

fhofland
What's DOS?
Posts: 1
Registered: ‎01-19-2019
Location: US
Views: 876
Message 12 of 20

Re: Camera error please restart camera

Had the same difficulty when upgrading to 64GB sdcard.

When I reformated the sdcard from internal memory to extra memory the issue was resolved.

Not sure if this would work for everyone, but it did for me.

Pamgwan
What's DOS?
Posts: 1
Registered: ‎02-11-2019
Location: NG
Views: 800
Message 13 of 20

Re: Camera error please restart camera

I have reviewed the comments and feedback to previous posts and my problem still persists. I have not been able to use my camera for 2 weeks now. I removed the faulty SD card and it still persists. Kindly help

Senior MotoAgent
Senior MotoAgent
Posts: 6,619
Registered: ‎03-05-2018
Location: US
Views: 789
Message 14 of 20

Re: Camera error please restart camera

Hi Pamgwan,

 

Thanks for posting on this thread. May I know what troubleshooting steps you've tried and done so far? I'd like to help. 

 

Best regards,
Rich
Motorola Support

jocrow1
Paper Tape
Posts: 4
Registered: ‎03-01-2019
Location: GB
Views: 712
Message 15 of 20

Re: Camera error please restart camera

I have tried all the steps, the camera on  brand new Moto G6 Play simply doesn't work - what a complete shambles!

Highlighted
jocrow1
Paper Tape
Posts: 4
Registered: ‎03-01-2019
Location: GB
Views: 711
Message 16 of 20

Re: Camera error please restart camera

can anyone help, before I smash the phone to bits?
Senior MotoAgent
Senior MotoAgent
Posts: 6,619
Registered: ‎03-05-2018
Location: US
Views: 709
Message 17 of 20

Re: Camera error please restart camera

Hi jocrow1,

 

Thanks for posting. I'd like to help. Did you restore your apps/files from your old device to your new phone? If so, try doing a factory data reset without restoring your apps. Backup your important files so you won't lose any of them. Once the phone is reset, test the camera and install your apps one at a time until we find which app could cause this. 

 

Best regards,
Rich
Motorola-Lenovo Support

jocrow1
Paper Tape
Posts: 4
Registered: ‎03-01-2019
Location: GB
Views: 696
Message 18 of 20

Re: Camera error please restart camera

Thanks Rich, yes I tried absutley everything and every combination, in safe mode from a factoy reset and still nothing. I am trying to return the phone and get a refund. The process is very complicated and long, I don't think I will use any of Lenovo/Motorola products and services again. But thanks for trying to help.

 

best

Jocrow

jocrow1
Paper Tape
Posts: 4
Registered: ‎03-01-2019
Location: GB
Views: 694
Message 19 of 20

Re: Camera error please restart camera

Is there something I can do to update the hardware and try and fix it before I send it back? Thanks

Senior MotoAgent
Senior MotoAgent
Posts: 6,619
Registered: ‎03-05-2018
Location: US
Views: 680
Message 20 of 20

Re: Camera error please restart camera

Hi jocrow1,

 

Thanks for trying. Do you mean the software? There's no way for us to update the hardware of the device. You can try the LMSA tool if it's about the software update. Here's the link

 

Best regards,
Rich
Motorola-Lenovo Support