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fujica
What's DOS?
Posts: 3
Registered: ‎03-05-2018
Location: US
Views: 4,905
Message 1 of 11

Camera error please restart camera

Not sure why I haven't been able to find this error mentioned for the Moto G 2G anywhere in the forums, but it appeared yesterday and nothing will fix it.  I have restarted numorous times, cleaned the cache, forced the app to stop, cleared cache and data and tried deleting other apps that might be interferring. Nothing works. Anyone run into this issue and found a solutions?

Senior MotoAgent
Senior MotoAgent
Posts: 3,582
Registered: ‎03-05-2018
Location: US
Views: 4,803
Message 2 of 11

Re: Camera error please restart camera

Hi fujica,

 

Thanks for posting. I understand that we wanted this to be fixed. Kindly try to boot the phone into safe mode. Please let me know how it goes. Thanks!

 

To Enable Safe Mode:

1.  Press the Power key

2.  Touch and HOLD Power off on the screen.

3.  Touch OK when Reboot to safe mode appears

4.  Phone will reboot and Safe Mode will appear in bottom left corner

5.  If the issue is resolved in safe mode, the cause appears to be a 3rd party app.

6.  Simply power cycle the device to disable safe mode, and then go through the process of trying to identify and removing the problem application.

 

Best regards,
Rich
Motorola Support

 

 

fujica
What's DOS?
Posts: 3
Registered: ‎03-05-2018
Location: US
Views: 4,764
Message 3 of 11

Re: Camera error please restart camera

Thank you Moto Rich. Even in Safe mode, the phone still displays the error message when a picture is taken.
Senior MotoAgent
Senior MotoAgent
Posts: 3,582
Registered: ‎03-05-2018
Location: US
Views: 4,733
Message 4 of 11

Re: Camera error please restart camera


@fujicawrote:
Thank you Moto Rich. Even in Safe mode, the phone still displays the error message when a picture is taken.

ay InHi fujica,

 

Do you have third party camera? Please uninstall them if you have one. Please set the phone's font to normal. Thanks.

 

Best regards,
Rich
Motorola Support

fujica
What's DOS?
Posts: 3
Registered: ‎03-05-2018
Location: US
Views: 4,686
Message 5 of 11

Re: Camera error please restart camera

I never had another camera app installed while this problem occurred. I just installed another app recently to see if that camera would work. (it seems to take a picture without the error but the pictures don't show up in any gallery) My font size/display size has always been set to default.
Senior MotoAgent
Senior MotoAgent
Posts: 3,582
Registered: ‎03-05-2018
Location: US
Views: 4,684
Message 6 of 11

Re: Camera error please restart camera

Hi fujica,

 

Thanks for the reply. Let's try to force stop the camera. Please go to Settings > Apps > Camera > Force Stop. Once done, kindly try to test the camera.

 

Please let me know how it goes. Thanks.

 

Best regards,
Rich
Motorola Support

gedben
What's DOS?
Posts: 1
Registered: ‎06-05-2018
Location: GB
Views: 4,009
Message 7 of 11

Re: Camera error please restart camera

In my case this turned out to be a failing SD card.  I managed to get most stuff copied off it, then replaced it with a new one.  Camera and everything is now fine.

dancingpotato
Fanfold Paper
Posts: 14
Registered: ‎09-16-2017
Location: US
Views: 2,604
Message 8 of 11

Re: Camera error please restart camera

We are constantly getting the "camera error please restart phone." I have saved a bug report to my wifes google drive. It is her phone which is why the bug report is on her drive.

Here is the link:

 

https://drive.google.com/file/d/1rk_V4N-W8lvFVEwJGXzPviWFzntLAqEn/view?usp=sharing

 

She was using YouTube at about 5PM EST and we generated the bug report at that time.

This error happens a totally random times and is making using this amazing camera quite unpleasent.

Sometimes it works and sometimes it doesnt.

We have tried all the other suggestions on the various forums which is why I am sending the bug report.

******* This is for the Moto Z  Play phone model. *******

dancingpotato
Fanfold Paper
Posts: 14
Registered: ‎09-16-2017
Location: US
Views: 2,600
Message 9 of 11

Re: Camera error please restart camera

 

 

WAWGP
Paper Tape
Posts: 2
Registered: ‎12-07-2018
Location: GB
Views: 91
Message 10 of 11

Re: Camera error please restart camera

Keep getting -  Camera error please restart camera.

Have gone to the app. and turned it off then on again. Turned lots off then on, thinking that might do something - ZILCH!

Have tried all things - phone off - force stop - clear data - clear cache - getting frustrated now.

Have a Moto G5 and there does NOT seem to be any way to contact any customer support.

Joined Motorola Forum and the just sent me to Lenovo Forum.

Any suggestions PLEASE