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nasotrang
What's DOS?
Posts: 10
Registered: ‎09-17-2014
Location: United States
Views: 4,025
Message 1 of 8

Can't connect to wireless ac 5GHz

Hello, all.



The Australian Moto G 2nd Gen (XT1068) is advertised as having dual-band wireless ac on http://www.motorola.com.au/consumers/Moto-G-%282nd.-gen%29/Moto-g-gen2-au,en_AU,pd.html#Moto-g-gen2-specs-au , however my device can't see my router's (TP-Link Archer D7) 5GHz band.



I have tried changing the 5Ghz channel and width manually but without success. My HP Envy laptop has no trouble connecting to the 5GHz band.



Is there anything else I can try? Could it be that my phone is defective?



Thanks for your attention.

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 4,025
Message 2 of 8

Re: Can't connect to wireless ac 5GHz

This phone is 2.4GHz only. Thanks for your feedback.



Existing Discussion about this topic.



Mark

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Mark
Former Employee
nasotrang
What's DOS?
Posts: 10
Registered: ‎09-17-2014
Location: United States
Views: 4,025
Message 3 of 8

Re: Can't connect to wireless ac 5GHz

Huh? It's advertised by Motorola (link in my original post) as 802.11ac wireless. 802.11 ac is 5GHz only. 

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 4,025
Message 4 of 8

Re: Can't connect to wireless ac 5GHz

@Nansotrang-



It's a mistake. I'm having our web team update it.



Mark

Forums Manager

Mark
Former Employee
nasotrang
What's DOS?
Posts: 10
Registered: ‎09-17-2014
Location: United States
Views: 4,025
Message 5 of 8

Re: Can't connect to wireless ac 5GHz

Right, thanks for clarifying. A lot of reviewers and retailers have also got it wrong then.

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 4,025
Message 6 of 8

Re: Can't connect to wireless ac 5GHz


nasotrang said:


Right, thanks for clarifying. A lot of reviewers and retailers have also got it wrong then.


View original


What retailers besides Amazon did you see this info on? We'll work to get it corrected where we're able.



Mark

Forums Manager

Mark
Former Employee
nasotrang
What's DOS?
Posts: 10
Registered: ‎09-17-2014
Location: United States
Views: 4,025
Message 7 of 8

Re: Can't connect to wireless ac 5GHz

I bought my Moto G from The Good Guys (the only major Australian electronics retailer who sell Moto G now) who  list the WiFi spec of MotoG as "802.11 a/b/g/n/ac" http://www.thegoodguys.com.au/buyonline/Motorola_Moto_G_2nd_Gen_-_Unlocked_XT1068#tab2 .



Also Exeltek list the Wifi spec as "Wifi 80211.ac"  http://www.exeltek.com.au/motorola-moto-g-2nd-generation-3g-dual-sim-8gb-smartphone-pre-order .



 



 

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 4,025
Message 8 of 8

Re: Can't connect to wireless ac 5GHz

Thanks!



We'll look to get this corrected. Appreciate you bringing it to my attention.



Mark

Forums Manager

Mark
Former Employee