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Can't connect to wireless ac 5GHz

2014-09-18, 3:11 AM

Hello, all.



The Australian Moto G 2nd Gen (XT1068) is advertised as having dual-band wireless ac on http://www.motorola.com.au/consumers/Moto-G-%282nd.-gen%29/Moto-g-gen2-au,en_AU,pd.html#Moto-g-gen2-specs-au , however my device can't see my router's (TP-Link Archer D7) 5GHz band.



I have tried changing the 5Ghz channel and width manually but without success. My HP Envy laptop has no trouble connecting to the 5GHz band.



Is there anything else I can try? Could it be that my phone is defective?



Thanks for your attention.

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15972 Posts

11-22-2013

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Re: Can't connect to wireless ac 5GHz

2014-09-18, 14:02 PM

This phone is 2.4GHz only. Thanks for your feedback.



Existing Discussion about this topic.



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Re: Can't connect to wireless ac 5GHz

2014-09-18, 14:13 PM

Huh? It's advertised by Motorola (link in my original post) as 802.11ac wireless. 802.11 ac is 5GHz only. 

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Re: Can't connect to wireless ac 5GHz

2014-09-18, 14:22 PM

@Nansotrang-



It's a mistake. I'm having our web team update it.



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Re: Can't connect to wireless ac 5GHz

2014-09-18, 14:32 PM

Right, thanks for clarifying. A lot of reviewers and retailers have also got it wrong then.

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Re: Can't connect to wireless ac 5GHz

2014-09-18, 14:51 PM

nasotrang said:


Right, thanks for clarifying. A lot of reviewers and retailers have also got it wrong then.


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What retailers besides Amazon did you see this info on? We'll work to get it corrected where we're able.



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Re: Can't connect to wireless ac 5GHz

2014-09-18, 15:04 PM

I bought my Moto G from The Good Guys (the only major Australian electronics retailer who sell Moto G now) who  list the WiFi spec of MotoG as "802.11 a/b/g/n/ac" http://www.thegoodguys.com.au/buyonline/Motorola_Moto_G_2nd_Gen_-_Unlocked_XT1068#tab2 .



Also Exeltek list the Wifi spec as "Wifi 80211.ac"  http://www.exeltek.com.au/motorola-moto-g-2nd-generation-3g-dual-sim-8gb-smartphone-pre-order .



 



 

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Re: Can't connect to wireless ac 5GHz

2014-09-18, 15:54 PM

Thanks!



We'll look to get this corrected. Appreciate you bringing it to my attention.



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