09-25-2014 08:36 AM
I have had the Moto G 2nd Gen for about 10 days now and I have noticed that notifications from several apps (Exchange email, Gmail, Whatspp, Facebook...) are either delayed by a few hours or don't come at all. This happens on both Wifi or my 3G network.
In some cases the notifications would arrive once the phone is awakened by pressing the power button.
It was also noticed over at XDA forums that any notification (such as email or message) received within 10 minutes or less after the phone goes to sleep (pressing the power button ) would show up instantly. However any notification after 10 minutes would either not arrive or show up after several minutes or hours in my case.
A similar behaviour was noticed when playing music on Google Play. A track would still continue playing as expected once the phone goes to sleep (pressing the power button). You would expect the next track will play automatically but that doesn't happen. In some cases the next track will play once you awaken the phone.
This issue seems to be occuring on the build 21.11.14.titan_retgb.retbgall.en.GB.
I have tried the following with no success:
1- disable Wifi optimization
2- factory reset phone
3- Installed PNF No-Root and set hearbeat to 5min
4- Cleared data & cache of apps
The XDA thread can be found here
09-25-2014 10:14 PM
I too have the same problem of delayed notification with the same build. I also tested the 10 minutes issue and it seems to exist. When I sent test whatsapp message from my other number, within the first 10 mins of sleep they were delivered immediately. After 10 mins they showed as not delivered until next 30 mins. And the delivery report synchronized with the beep on my Motot G 2nd gen. If I wake the phone in between, notifications arrive within 10 secs of waking the phone.
09-26-2014 03:23 AM
I three am having the same problem with delayed notifications or receiving all the notifications as soon as the device is woken, I am running the same Software Version: 21.11.14.titan_retgb.retbgall.en.GB retgb
On 3G I am having the same 10 minute problem, within 10 minuets of the phone being slept all notification come through immediately, however after the 10 minutes all notification are delayed until 30 minutes after the phone was slept.
On WiFi however notifications can be delayed at any time even straight after the phone has been slept, usually the delay time is 1-2 minutes but can be several minuets longer than that, or then can be immediate.
This is affecting all notifications I receive, Gmail, Hangouts, WhatsApp and Telegram, I first 'confirmed' the problem while using the Android Device Manager when playing locating the phone (located it aOK) I then sent the command to make it 'ring' however the phone never rang even after some time, I picked up the phone and tapped the power button to wake it and at only that point the phone started ringing. I have since been using Telegram to send myself messages to test different solutions, I was previously using Gmail to test and having the same problems but Telegram is quicker to send messages.
I have noticed that if the device is playing music (I'm using Play Music app with music stored on the SD card) even when the device is sleeping notifications work flawlessly 100% of the time, even after an hour or more of not being woken up while using WiFi.
(I am also having the same problem when playing music while the device is sleeping occasionally one song ends and you expect the next song to start but it never does, you hit the power button to wake the device and the next song then starts as normal)
A good way to 'test/replicate' the problem is to use WhatsApp or Telegram to send messages to the device, the delays when it is sleeping are very apparent compared to when the device is awake or when the device is sleeping and playing music.
I have tried the same 'fixes' as Sam87, sadly none have worked, PNF No Root seemed to help notifications while using 3G but did nothing while using WiFi which I use the majority of the time.
09-26-2014 10:49 AM
Further to my previous post I have since noticed that when the device is sleeping whilst charging notifications also work perfectly (this is while using WiFi), in the same way that it does if the device is playing music on battery.
So specifically this issue seems to only exist when the device is sleeping while not doing anything else while on battery.
Hope this helps
09-28-2014 09:06 AM
09-30-2014 04:35 AM
I have a problem with notifications from the stock clock timer when display is off. I set a 15 minute countdown but didn't get any sound. After unlocking the device the countdown has long expired and was counting negative time.
And Chromecast is also stopping after every song...
I suspect that it is caused by the exzessive app killing https://forums.motorola.com/posts/6168839e0e
10-01-2014 10:52 AM
We're investigating this. Can you please do the following
Do's and Don'ts
Thanks for your cooperation.
10-02-2014 02:44 AM
I just noticed that the Hangouts background service has crashed at least 20 hours ago and wasn't automatically restarted. After manually opening the Hangouts app i received a message that was sent 20 hours before.
10-02-2014 04:58 AM
Have done the system upgrade yesterday to the 21.11.23.GB retgb version and tested for the notification problem few times yesterday as well as today. Results are mixed or even worse than before the updated,ie. viber and wechat are also having the same problem. First 15 mins into the sleep mode gives you 2-3 mins delay. Any thing longer than that one might not get the notification at all. Very depreesing. Will try few more times today to confirm. Any comment Mark?