11-16-2015 07:49 AM
My phone loops through a logo screen then vibrates and turns off. On Sept. 20th I used the solution: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/99825/kw/recovery/p/... to resolve this problem.
Now when I enter fast boot mode and connect to a PC the screen looks like this, but when I select Recover the logo flashes but I don't see the Android in distress ( logo with Exclamation mark) It won't go into recovery mode. Is there another way to enter recovery mode?
11-17-2015 07:22 AM
Are you just having a problem getting into recovery mode, or is your phone not booting normally at all?
11-17-2015 08:54 AM
My phone is not booting normally at all. It cycles from a logo screen then vibrates and then the screen goes dark then the logo screen appears again... The last time this happened was on Sept. 20th, 2015. Back then I used the solution: https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/99825/kw/recovery/p/... that I found in the forum to get the phone working again.
Now when I try to use the solution the phone won't go into recovery mode. After I select "Recovery" in blue text as shown above from Fastboot mode the phone goes back to the logo screen then vibrates and then the screen goes dark.
11-17-2015 09:01 AM
Thanks for clarifying. If your phone has done this 2 times and now you can't get into recovery mode, it sounds like you have a hardware issue.
Did anything change prior to this issue starting?
11-17-2015 09:59 AM
I'm not aware of any change. The phone has been cycling for over two days. I have tried to enter recovery mode multiple times. It will only charge when connected to a PC. I didn't notice any update before the phone started cycling. Is that what you mean by change?
I read a text. Put down the phone and when I picked it up it was flashing the logo and turning off. I tried the "Hold power button for 7 - 10 seconds" process and there was no change. After I got home I looked up the other solution that worked previously and still got no improvement.
11-17-2015 10:35 AM
I wasn't really looking for any type of change. Just wondering if something different had happened.