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Agent_Liz Moto Emeritus
Moto Emeritus
Posts: 2,644
Registered: ‎02-02-2016
Location: US
Views: 2,910
Message 1 of 6

Looking for help with your Moto phone?

Screenshot troubleshooter.jpg

 

 

 

Looking for help with your Moto G 2nd Gen here? We have many great resources you can turn to, in addition to posting here on this community for help.

  • FAQs for Moto G 2nd Gen
  • Troubleshooter for Moto G 2nd Gen walks you through the process of identifying and resolving a variety of issues.
  • User manual for Moto G 2nd Gen- download here
  • Quick start guide for Moto G 2nd Gen- download here.
  • Marshmallow - SD card - Tips and Tricks
  • Will my device receive an upgrade? When? How? Check it out here!
  • Can the bootloader on my device model be unlocked? How? Find out here

In addition, here are some great general Android resources:

And of course, you can post here, in your device community, for help.

 

¿Buscas soporte en Español? ¡Visita nuestros NUEVOS Foros!

pi6
Paper Tape
Posts: 1
Registered: ‎07-03-2016
Location: IN
Views: 2,651
Message 2 of 6

Re: Looking for help with your Moto phone?

I have problem in my Moto G2 LTE. Everytime my son 1 slot shows no sim card after restart it show the sim 1 and after few minutes it goes.
josfr4ncisco
Fanfold Paper
Posts: 30
Registered: ‎12-15-2014
Location: BR
Views: 2,611
Message 3 of 6

Re: Looking for help with your Moto phone?

Do you plan to fix the touchscreen driver issue affecting every MM ROM?

Moto G 2014 running stock Android 6.0
nikhilgupta
What's DOS?
Posts: 1
Registered: ‎09-06-2016
Location: IN
Views: 2,447
Message 4 of 6

Re: Looking for help with your Moto phone?

Hi. I am using Moto G 2nd gen. (XT 1068). I am using a carrier which support 4G and VoLTE both.

 

But my phone is not showing any signal when I insert the 4G Sim Card.

 

When I am dialling *#*#4636#*#*, it opens a Testing screen , which have a menu option Phone information. On that particular screen I can see a button saying "Turn Off VoLTE Provisioned  Flag". Seeing this I assume that my phone's hardware can atleast support 4G or 4G sim card. 

I am selecting the preferred network type as LTE/GSM auto (PRL) , but still I am not getting any signal on my 4G sim card.

 

Please suggest me how do I use 4G network on my phone (Moto G2). Can motorola release some OTA update for some software change so that it works on my phone?

 

Regards,

Nikhil

Jobella
What's DOS?
Posts: 1
Registered: ‎11-16-2016
Location: CA
Views: 1,864
Message 5 of 6

Re: Looking for help with your Moto phone?

Hi,

 

I have a Moto G (XT1032) and since an upgrade 2 days ago my phone keeps freezing. I shut it down and restart and often get the message that Android is enhancing my apps and reinstalling them.

 

Any suggestions?

 

Thanks

 

Joanna

Ema_TZ
Paper Tape
Posts: 2
Registered: ‎10-24-2018
Location: TZ
Views: 92
Message 6 of 6

Re: Looking for help with your Moto phone?

I was upgrading my Moto g2 xt1068 phone to the latest software but i lost an internet connection and i think the update did not complete properly because my phone currently switches on to Motorola and soon goes blank after saying Optimizing Apps. 
I think the software has corrupted, I would appreciate help in fixing this problem because i have lost communications for days now.