Looking for help with your Moto phone?

[Agent_Liz]

Looking for help with your Moto G 2nd Gen here? We have many great resources you can turn to, in addition to posting here on this community for help.

• FAQs for Moto G 2nd Gen
• Troubleshooter for Moto G 2nd Gen walks you through the process of identifying and resolving a variety of issues.
• User manual for Moto G 2nd Gen- download here
• Quick start guide for Moto G 2nd Gen- download here.
• Marshmallow - SD card - Tips and Tricks
• Will my device receive an upgrade? When? How? Check it out here!
• Can the bootloader on my device model be unlocked? How? Find out here

In addition, here are some great general Android resources:

• “Do It Yourself” videos to learn how to troubleshoot a variety of Android issues. Learn to identify and solve problems on your own!
• Some great tips and tricks from Google.

And of course, you can post here, in your device community, for help.

¿Buscas soporte en Español? ¡Visita nuestros NUEVOS Foros!

[pi6]

I have problem in my Moto G2 LTE. Everytime my son 1 slot shows no sim card after restart it show the sim 1 and after few minutes it goes.

[josfr4ncisco]

Do you plan to fix the touchscreen driver issue affecting every MM ROM?

[nikhilgupta]

Hi. I am using Moto G 2nd gen. (XT 1068). I am using a carrier which support 4G and VoLTE both.

But my phone is not showing any signal when I insert the 4G Sim Card.

When I am dialling *#*#4636#*#*, it opens a Testing screen , which have a menu option Phone information. On that particular screen I can see a button saying "Turn Off VoLTE Provisioned  Flag". Seeing this I assume that my phone's hardware can atleast support 4G or 4G sim card. 

I am selecting the preferred network type as LTE/GSM auto (PRL) , but still I am not getting any signal on my 4G sim card.

Please suggest me how do I use 4G network on my phone (Moto G2). Can motorola release some OTA update for some software change so that it works on my phone?

Regards,

Nikhil

[Jobella]

Hi,

I have a Moto G (XT1032) and since an upgrade 2 days ago my phone keeps freezing. I shut it down and restart and often get the message that Android is enhancing my apps and reinstalling them.

Any suggestions?

Thanks

Joanna

[Ema_TZ]

I was upgrading my Moto g2 xt1068 phone to the latest software but i lost an internet connection and i think the update did not complete properly because my phone currently switches on to Motorola and soon goes blank after saying Optimizing Apps. 
I think the software has corrupted, I would appreciate help in fixing this problem because i have lost communications for days now.