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cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 1 of 12

Moto G (2nd Gen) Reboots during Wifi Tethering

I am from India and have Moto G (2nd Gen).



I have started using wifi tethering yesterday. However, to my surprise the phone reboots after an hour of teethering. I have tried this thrice yesterday and everytime I am facing this problem. I have never faced such issue in Moto G (1st Gen).



Please advice how to fix this.



Thanks,

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 273
Message 2 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Cavikas-



  1. I assume you meant Wifi Tethering where you use your phone as a WiFi HotSpot?

  2. Is it happening right around 1 hour of usage every time or does it vary?

  3. What are you doing on the device connected to the phone? 

  4. Are there other applications running in the background at the time you are using WiFi Hotspot?

  5. Where are you located?



Mark

Forums Manager

Mark
Former Employee
cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 3 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Hi Mark,



Please find below my reply:



  1. I assume you meant Wifi Tethering where you use your phone as a WiFi HotSpot? - Yes, I use my mobile 3G network as hotspot

  2. Is it happening right around 1 hour of usage every time or does it vary? - Haven't checked the time exactly..but its approx 1hr

  3. What are you doing on the device connected to the phone? I am using my phone as hotspot and connect only my laptop to it. 

  4. Are there other applications running in the background at the time you are using WiFi Hotspot? Yes the normal application will be running, like BBM, Whatsapp, GMail, Hangout, Viber etc

  5. Where are you located? I am located in India (City: Chennai)

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 273
Message 4 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Can you update your MotoCare profile with your Moto G 2nd Gen IMEI?



Mark

Forums Manager

Mark
Former Employee
cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 5 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

I have updated my profile. Also I have recently updated the phone software (OTA update) and now I am using it for last 2.5 hrs and it seems to be working fine. I will update the post if I find any issues again.



Thanks,



 

cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 6 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Hi Mark,



I again had a reboot today while teethering with an hr...but 2nd time its working for couple of hrs. So its working sometimes and sometimes not. I haven't read anyone having this issue. Shall I go for replacement as I am still under 30days replacement.



Also is it normal to get teethering disconnected if a call is received in between? I am only using one sim in slot 1.



Thanks,

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 273
Message 7 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

1. Is there any Bluetooth device connected when this happens?

2. Do you have any Task Killer or Battery Saver app running on your phone?



Mark

Forums Manager

Mark
Former Employee
cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 8 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Hi Mark,



Below is my reply



1. Is there any Bluetooth device connected when this happens? (No I do not use any Bluetooth device on my phone)

2. Do you have any Task Killer or Battery Saver app running on your phone? (No I am not using any such app)



Thanks,

Mark_Emeritus Moto Emeritus
Moto Emeritus
Posts: 16,016
Registered: ‎11-21-2013
Location: The Moon
Views: 273
Message 9 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Can you provide a list of your installed apps? You can use apps like App Dragon to get a list of your apps to post here.



Mark

Forums Manager

Mark
Former Employee
cavikas
What's DOS?
Posts: 7
Registered: ‎07-12-2014
Location: United States
Views: 273
Message 10 of 12

Re: Moto G (2nd Gen) Reboots during Wifi Tethering

Hi Mark,



I have attached the list.



Thanks,