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ChangeAgent
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Posts: 6
Registered: ‎02-02-2017
Location: GB
Views: 134
Message 1 of 2

Moto G (2nd generation) with 4G LTE fails to shut down

 

My Moto G (2nd generation) with 4G LTE fails to shut down when I push the power button.  This happens intermittently.  I push the button, it vibrates and that is it.  I do not get the screen to confirm I want to turn it of.

 

Now I found on the web ways to force it to shut down but like to know if there is a permanent fix, or a special way to shut down this phone other than what I found on the web.

 

Thanks.

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Senior MotoAgent
Senior MotoAgent
Posts: 406
Registered: ‎04-04-2018
Location: IN
Views: 51
Message 2 of 2

Re: Moto G (2nd generation) with 4G LTE fails to shut down


@ChangeAgent wrote:

 

My Moto G (2nd generation) with 4G LTE fails to shut down when I push the power button.  This happens intermittently.  I push the button, it vibrates and that is it.  I do not get the screen to confirm I want to turn it of.

 

Now I found on the web ways to force it to shut down but like to know if there is a permanent fix, or a special way to shut down this phone other than what I found on the web.

 

Thanks.


Hi ChangeAgent,

 

My best advice in this situation is that you contact our customer service for further assistance. Here is the link.

 

Regards,

Suman



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