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6 Posts

02-02-2017

GB

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Moto G (2nd generation) with 4G LTE fails to shut down

2019-09-08, 6:07 AM

 

My Moto G (2nd generation) with 4G LTE fails to shut down when I push the power button.  This happens intermittently.  I push the button, it vibrates and that is it.  I do not get the screen to confirm I want to turn it of.

 

Now I found on the web ways to force it to shut down but like to know if there is a permanent fix, or a special way to shut down this phone other than what I found on the web.

 

Thanks.

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1109 Posts

04-04-2018

IN

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Re: Moto G (2nd generation) with 4G LTE fails to shut down

2019-10-30, 5:41 AM

 wrote:

 

My Moto G (2nd generation) with 4G LTE fails to shut down when I push the power button.  This happens intermittently.  I push the button, it vibrates and that is it.  I do not get the screen to confirm I want to turn it of.

 

Now I found on the web ways to force it to shut down but like to know if there is a permanent fix, or a special way to shut down this phone other than what I found on the web.

 

Thanks.


Hi ChangeAgent,

 

My best advice in this situation is that you contact our customer service for further assistance. Here is the link.

 

Regards,

Suman



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