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shivNGP
Paper Tape
Posts: 2
Registered: ‎12-20-2017
Location: IN
Views: 527
Message 1 of 3

Moto G2 Battery reach to 1% and switch off from 40 to 45%`

Hello All,

 

I need you your help on battery issue.

 

Now i am facing battery issue that it drained to 1% then switched off from 40%.

 

And need to plug in for charging and it charges rapidly to 12 then 25 then reaches to 60% upto 100% 

 

Please suggest that how we can resolve this.

 

Note i am not using any third party application such as clean master.

 

Attached snap for reference.

 Battery snap.jpeg

 

Thanks in advance.

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 490
Message 2 of 3

Re: Moto G2 Battery reach to 1% and switch off from 40 to 45%`

Hi shivNGP

 

May I ask what happened before it starts? I would suggest calibrating the battery and see if it helps. 

 

To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours.

 

Regards,
Ella
Motorola Support

shivNGP
Paper Tape
Posts: 2
Registered: ‎12-20-2017
Location: IN
Views: 482
Message 3 of 3

Re: Moto G2 Battery reach to 1% and switch off from 40 to 45%`

Thanks Ella for quick response..

 

i have already tried what you suggested but no luck.

 

Thanks,