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Ravitab
Blue Screen Again
Posts: 2
Registered: ‎12-29-2017
Location: IN
Views: 1,852
Message 1 of 2

Moto G2 - Shuts down suddenly even having 60 % battery

Hi Team, Now a days my phone is shutting down suddenly even if the battery is full or 60% . Wen trying charging again , it starts from 0% again. Kindly help.
Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 1,772
Message 2 of 2

Re: Moto G2 - Shuts down suddenly even having 60 % battery

Hi Ravitab

 

It must be inconvenient on your part that the phone shuts down but let me help. May I ask what happened and when did it start? I suggest calibrating the battery and see if it helps. 

 

To calibrate the battery, press and hold the Power button until the screen goes dark, about 7-10 seconds. When the screen goes dark, release the Power button and the phone will automatically reboot. Plug the phone in and let it charge overnight, using only the charger that came in the box with the phone. Observe the battery performance within 24 hours. Let me know how it goes. 

 

Regards,
Ella
Motorola Support