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periyasmy
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Posts: 5
Registered: ‎12-25-2015
Location: IN
Views: 480
Message 1 of 6

Moto G2 front Camera not working .Camera error, please restart camera

My Moto G2 front camera is not working.
when I click the front camera is showing Camera error, please restart the camera.
I have attached the screenshot for this error.
How to solve this problem. The back camera is working fine. How to solve this front camera problem.

Screenshot_20180903-143125.png

Thanks.

Moto Sr Moderator
Moto Sr Moderator
Posts: 27,223
Registered: ‎02-02-2016
Location: US
Views: 452
Message 2 of 6

Re: Moto G2 front Camera not working .Camera error, please restart camera


@periyasmy wrote:

My Moto G2 front camera is not working.
when I click the front camera is showing Camera error, please restart the camera.
I have attached the screenshot for this error.
How to solve this problem. The back camera is working fine. How to solve this front camera problem.

Screenshot_20180903-143125.png

Thanks.


Test in safe mode, or reboot. If that fails try a factory reset. To reboot into safe mode, tap the power button until you see power off on screen. Then tap and hold power off (on screen) and a new menu will appear to reboot into safe mode.

 

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.


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periyasmy
Fanfold Paper
Posts: 5
Registered: ‎12-25-2015
Location: IN
Views: 449
Message 3 of 6

Re: Moto G2 front Camera not working .Camera error, please restart camera

Thanks for your response. I will try and let you know about the status. 

periyasmy
Fanfold Paper
Posts: 5
Registered: ‎12-25-2015
Location: IN
Views: 418
Message 4 of 6

Re: Moto G2 front Camera not working .Camera error, please restart camera

Hi,
I tried to follow this way.. this is not working for me. I reset my mobile hard format and setting format data this two way I tried but after that also I am facing the same error. any another way to fix this issue?

 

Senior MotoAgent
Senior MotoAgent
Posts: 716
Registered: ‎10-08-2015
Location: IN
Views: 404
Message 5 of 6

Re: Moto G2 front Camera not working .Camera error, please restart camera

Hi periyasmy,

 

Thank you for trying the provided troubleshooting steps. The reported issue seems to be a software/hardware issue. Hence, our best advice for this situation is that you submit your device for review and repair at one of our service centers so that repair engineer could examine your device and provide a proper resolution.

 

Please click here for nearest Motorola service center in India.

 

You can also write us at apsocial@motorola.com referring to this post for further assistance.

 

Thanks & Regards
Nikh
Lenovo-Moto Support

 

 

 

periyasmy
Fanfold Paper
Posts: 5
Registered: ‎12-25-2015
Location: IN
Views: 401
Message 6 of 6

Re: Moto G2 front Camera not working .Camera error, please restart camera

Hi Nikh,

Thanks.