cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
dip87
What's DOS?
Posts: 3
Registered: ‎09-15-2015
Location: Brazil
Views: 1,008
Message 1 of 26

Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update it fails to update my device

Archies
Token Ring
Posts: 208
Registered: ‎08-13-2014
Location: Mexico
Views: 1,008
Message 2 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

If your device is rooted. then u cant install the update.

dip87
What's DOS?
Posts: 3
Registered: ‎09-15-2015
Location: Brazil
Views: 1,008
Message 3 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

But my device is not rooted.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,307
Registered: ‎02-02-2016
Location: US
Views: 1,008
Message 4 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Is your phone modified in any way?  Is your bootloader unlocked?  Did you ever modify it?

dip87
What's DOS?
Posts: 3
Registered: ‎09-15-2015
Location: Brazil
Views: 1,008
Message 5 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

No.I never try to unlock the bootloader.
Moto Sr Moderator
Moto Sr Moderator
Posts: 12,307
Registered: ‎02-02-2016
Location: US
Views: 1,008
Message 6 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

And you bought the phone brand new?  Directly from an authorized dealer?

Harideepak
Paper Tape
Posts: 3
Registered: ‎03-02-2015
Location: Spain
Views: 1,008
Message 7 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Restart your phone. Go to settings -> About Phone -> System Updates.

Tried this option.
alcatraz1812
What's DOS?
Posts: 3
Registered: ‎05-01-2015
Location: United States
Views: 1,008
Message 8 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

I have an xt1068 and I get the same error as him ..but I have rooted my phone and have an unlocked bootloader what can I do to get the update help would be appreciated.... Thanks in advance

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,307
Registered: ‎02-02-2016
Location: US
Views: 1,008
Message 9 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...


alcatraz1812 said:


I have an xt1068 and I get the same error as him ..but I have rooted my phone and have an unlocked bootloader what can I do to get the update help would be appreciated.... Thanks in advance


View original


The Forum House Rules don't permit us to discuss modded phones, except to say this: in order to successfully install an OTA, your phone must be 100% stock.  You can't freeze files, delete files, add files...nothing can be different from the stock build.  We have heard mixed results on the success of updates while you still have root, and the phone might, but might not, update if the bootloader remains unlocked.



Think about everything you've done to the phone.  I have yet to meet a modder who didn't forget about a change he or she made at least once in their life.



If what I've said here doesn't help you, then I suggest that you seek help in one of the other good forums on the web where modding discussions are welcomed.



 

alcatraz1812
What's DOS?
Posts: 3
Registered: ‎05-01-2015
Location: United States
Views: 1,008
Message 10 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Well at least tell me how can I revert back???