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Moto Sr Moderator
Moto Sr Moderator
Posts: 12,299
Registered: ‎02-02-2016
Location: US
Views: 210
Message 21 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...


asit619 said:

Yes u can . But it wont harm my phone or data???View original


No, it won't hurt your phone or your data.  They're just looking at information on the server to see if the phone sent the reason the update failed.

asit619
What's DOS?
Posts: 28
Registered: ‎06-28-2015
Location: Brazil
Views: 210
Message 22 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Then no problem please check the data and resolve the problem as fast as possible
asit619
What's DOS?
Posts: 28
Registered: ‎06-28-2015
Location: Brazil
Views: 210
Message 23 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...


MotorolaTom said:



asit619 said:


i have given my 2nd sim IMEI no. will it be ok ????



 screenshots of available storage are below 



 


View original


Thanks for providing this information. Do you mind if we look at data from our end based on your IMEI? This might help us determine what's happening when it's failing.



-Tom



Motorola Support


View original


 



I have provided and granted to look at data of phone to find the problem.



Today again I tried to install the update and it failed again. Did you find any reason for this.

asit619
What's DOS?
Posts: 28
Registered: ‎06-28-2015
Location: Brazil
Views: 210
Message 24 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing update...

Its a week gone and i havnt listen or got any solution for the update fail. Please help us i have provided all the details that are asked for
NSBIHANI
What's DOS?
Posts: 1
Registered: ‎10-22-2018
Location: IN
Views: 72
Message 25 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing upd

I TOO HAVING SAME PROBLEM .PLEASE HELP ME

MY IMEI NOS. ARE 1)353321069043944, 2)353321069043951

Mohamedovic
Paper Tape
Posts: 1
Registered: ‎11-15-2018
Location: EG
Views: 26
Message 26 of 26

Re: Update failed to install I just received 8.4 mb update in my moto g 2nd gen.after installing upd

I've the dame problem Smiley Sad.

Yes, I'm Mohamedovic!
https://mohamedovic.com