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Arch311
Blue Screen Again
Posts: 4
Registered: ‎09-06-2018
Location: IN
Views: 159
Message 1 of 6

my phone is not starting

out ofnowhere suddenly my mobile got switched off.when i try to switch on.,notification light is blinking and moto start screen comes and goes..when i tired to reboot its not happening..now i am in fastboot mode.and i am getting error like cannot load boot image

Arch311
Blue Screen Again
Posts: 4
Registered: ‎09-06-2018
Location: IN
Views: 160
Message 2 of 6

my phone is not starting its stuck

out ofnowhere suddenly my mobile got switched off.when i try to switch on.,notification light is blinking and moto start screen comes and goes..when i tired to reboot its not happening..now i am in fastboot mode.and i am getting error like cannot load boot image.

Senior MotoAgent
Senior MotoAgent
Posts: 1,473
Registered: ‎03-04-2016
Location: IN
Views: 145
Message 3 of 6

Re: my phone is not starting its stuck


@Arch311 wrote:

out ofnowhere suddenly my mobile got switched off.when i try to switch on.,notification light is blinking and moto start screen comes and goes..when i tired to reboot its not happening..now i am in fastboot mode.and i am getting error like cannot load boot image.


Hi Arch311,

 

Sorry to hear about this, was your phone unlocked previously? Rooted? Ever flashed? 

 

Thanks

Sandip

Moto Support

Arch311
Blue Screen Again
Posts: 4
Registered: ‎09-06-2018
Location: IN
Views: 140
Message 4 of 6

Re: my phone is not starting its stuck

no my phone has not been flashed till date.

i was just ytrying to call .suddenly it got switched off

Senior MotoAgent
Senior MotoAgent
Posts: 1,473
Registered: ‎03-04-2016
Location: IN
Views: 134
Message 5 of 6

Re: my phone is not starting its stuck


@Arch311 wrote:

no my phone has not been flashed till date.

i was just ytrying to call .suddenly it got switched off


was your phone unlocked previously? Rooted?  

 

 

Can you please mentioned steps below and let us know.

 

Here are some great troubleshooting videos that cover safe mode, cache clear, and factory reset. Try these suggestions and let us know


https://forums.lenovo.com/t5/Motorola-Owner-s-Blog/The-DIY-Movement-why-not-for-your-phone/ba-p/3375...

 

 

Thanks

Sandip

Arch311
Blue Screen Again
Posts: 4
Registered: ‎09-06-2018
Location: IN
Views: 119
Message 6 of 6

Re: my phone is not starting its stuck

Hey Sandip

i am not able to use fastboot mode as wel..the light just blinks then moto logo comes and goes.but of no use..one more thing i need to always connect my phone to charger ...