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jumbli
What's DOS?
Posts: 10
Registered: ‎08-24-2015
Location: Spain
Views: 243
Message 1 of 6

Camera gesture fails when face detection is on

The double twist gesture is working fine with normal locks but when the trusted face feature is enabled the camera is not opening, instead I'm getting the message "unfortunately camera has stopped".

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,253
Registered: ‎02-02-2016
Location: US
Views: 243
Message 2 of 6

Re: Camera gesture fails when face detection is on

This has been passed on - it appears for now that the 2 are incompatible. I am guessing we need to wait for an update. 


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Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 243
Message 3 of 6

Re: Camera gesture fails when face detection is on

jumbli, can you try this in Safe Mode? (Press the Power Key and then press and hold the Power Off pop-up and say click OK when asked about rebooting in Safe Mode.) This will eliminate any possible app interference.



Thanks.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
jumbli
What's DOS?
Posts: 10
Registered: ‎08-24-2015
Location: Spain
Views: 243
Message 4 of 6

Re: Camera gesture fails when face detection is on

I just tried it in safe mode and I still faced the same problem. What is
happening is that the camera application is launching but it cannot get
through the lock screen as the face detection program is working at that
time and is suppressing it. I think the developers who implemented the
gesture haven't thought of this use case.
Administrator
Administrator
Posts: 17,382
Registered: ‎02-03-2016
Location: US
Views: 243
Message 5 of 6

Re: Camera gesture fails when face detection is on

Tell me what you are trying to do. Are you launching the camera, then trying to swipe to the Gallery, and is that when you are unable to unlock using Face Recognition?



Thanks.

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
jumbli
What's DOS?
Posts: 10
Registered: ‎08-24-2015
Location: Spain
Views: 243
Message 6 of 6

Re: Camera gesture fails when face detection is on

Problem fixed with a camera update.
Thanks Motorola. The response was fast! ☺