Motorola Community

Moto G PhonesMOTO G 3rd Gen
All Forum Topics
Options

211 Posts

07-31-2013

US

296 Signins

4856 Page Views

  • Posts: 211
  • Registered: ‎07-31-2013
  • Location: US
  • Views: 4856
  • Message 1 of 5

IVR not recognizing DTMF tones

2017-10-31, 12:12 PM

I have an issue with an automated phone system where it does not recognize my key-presses (Press 1 for billing, Press 2 for tech support, etc) on one specific company's phone system with my Moto G (2015). I tested a couple other automated phone systems at other companies to make sure my phone was sorta working and they work fine.  I also tried someone's Samsung phone with the troublesome phone system and it works OK.  On the Internet I see that many have resolved this problem by changing the DTMF tones from short to long.  However I see no such option in settings.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 2 of 5

Re: IVR not recognizing DTMF tones

2017-10-31, 14:54 PM

wrote:

I have an issue with an automated phone system where it does not recognize my key-presses (Press 1 for billing, Press 2 for tech support, etc) on one specific company's phone system with my Moto G (2015). I tested a couple other automated phone systems at other companies to make sure my phone was sorta working and they work fine.  I also tried someone's Samsung phone with the troublesome phone system and it works OK.  On the Internet I see that many have resolved this problem by changing the DTMF tones from short to long.  However I see no such option in settings.


Hi pjc123

 

You may go to Dialer > Menu (3 dots on top right) > Settings > Sounds and vibration > Dialpad tone length > Set to Long. Hope this helps. 

 

Regards,
Ella
Motorola Support

Reply
Options

211 Posts

07-31-2013

US

296 Signins

4856 Page Views

  • Posts: 211
  • Registered: ‎07-31-2013
  • Location: US
  • Views: 4856
  • Message 3 of 5

Re: IVR not recognizing DTMF tones

2017-10-31, 17:55 PM

SOLVED:I am not stock any more because the phone no longer gets timely updates, but thanks, as if this is supposed to be there on the menu, and it is not, than that is my problem.

Reply
Options

2438 Posts

12-19-2016

PH

477 Signins

37577 Page Views

  • Posts: 2438
  • Registered: ‎12-19-2016
  • Location: PH
  • Views: 37577
  • Message 4 of 5

Re: IVR not recognizing DTMF tones

2017-11-01, 13:12 PM

wrote:

SOLVED:I am not stock any more because the phone no longer gets timely updates, but thanks, as if this is supposed to be there on the menu, and it is not, than that is my problem.


Hi pjc123

 

That's great news. It's great to hear that it is resolved. Feel free to reach out for further assistance. 

 

- Ella

 
 
Reply
Options

7 Posts

06-07-2018

IN

14 Signins

97 Page Views

  • Posts: 7
  • Registered: ‎06-07-2018
  • Location: IN
  • Views: 97
  • Message 5 of 5

Re: IVR not recognizing DTMF tones

2019-03-22, 0:41 AM

I have same issue in Moto E4 Plus. I do not see any three dots in dialer. Can you tell me how to do this?

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete