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What's DOS?
Posts: 2
Registered: ‎04-20-2017
Location: GB
Message 1 of 7 (326 Views)

Locked out of my phone

Ihave reset my phone and cant get back into it with my chrome/gmail address

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Posts: 111
Registered: ‎02-20-2017
Location: IN
Message 2 of 7 (324 Views)

Re: Locked out of my phone

What was the problem. Kindly elaborate.

Senior MotoAgent
Posts: 1,313
Registered: ‎01-16-2017
Location: PH
Message 3 of 7 (306 Views)

Re: Locked out of my phone


mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


Hi mic01,

 

When you`re in set-up wizard, were you able to log in your Google account? Or do you have an option to skip it? 

 

 

 

Regards,
Anne
Motorola Support

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Posts: 111
Registered: ‎02-20-2017
Location: IN
Message 4 of 7 (303 Views)

Re: Locked out of my phone

Hi,

 

You can skip at that point of time. Later if you want to Sync you can do that by visiting Play Store.

Moto Sr Moderator
Posts: 24,888
Registered: ‎02-02-2016
Location: US
Message 5 of 7 (297 Views)

Re: Locked out of my phone


mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


It sounds like you reset using the external keys and recovery menu. If you changed your gmail password too, you will have to wait 72 hours - all part of googles reset protection against theft. 


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What's DOS?
Posts: 2
Registered: ‎04-20-2017
Location: GB
Message 6 of 7 (292 Views)

Re: Locked out of my phone

cant log in im guessing its a security thing maybe?

 

Moto Sr Moderator
Posts: 24,888
Registered: ‎02-02-2016
Location: US
Message 7 of 7 (289 Views)

Re: Locked out of my phone


mic01 wrote:

cant log in im guessing its a security thing maybe?

 


can't log in where? Prior to setup? After setup?


* Search box is your friend * I don't respond to PM if question belongs in forum
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