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mic01
What's DOS?
Posts: 2
Location: GB
Views: 374
Message 1 of 7

Locked out of my phone

Ihave reset my phone and cant get back into it with my chrome/gmail address

bhanuagarwal73
Punch Card
Posts: 120
Location: IN
Views: 372
Message 2 of 7

Re: Locked out of my phone

What was the problem. Kindly elaborate.

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Location: PH
Views: 354
Message 3 of 7

Re: Locked out of my phone


@mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


Hi mic01,

 

When you`re in set-up wizard, were you able to log in your Google account? Or do you have an option to skip it? 

 

 

 

Regards,
Anne
Motorola Support

bhanuagarwal73
Punch Card
Posts: 120
Location: IN
Views: 351
Message 4 of 7

Re: Locked out of my phone

Hi,

 

You can skip at that point of time. Later if you want to Sync you can do that by visiting Play Store.

Moto Sr Moderator
Moto Sr Moderator
Posts: 26,256
Location: US
Views: 345
Message 5 of 7

Re: Locked out of my phone


@mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


It sounds like you reset using the external keys and recovery menu. If you changed your gmail password too, you will have to wait 72 hours - all part of googles reset protection against theft. 


* Search box is your friend * I don't respond to PM if question belongs in forum
mic01
What's DOS?
Posts: 2
Location: GB
Views: 340
Message 6 of 7

Re: Locked out of my phone

cant log in im guessing its a security thing maybe?

 

Moto Sr Moderator
Moto Sr Moderator
Posts: 26,256
Location: US
Views: 337
Message 7 of 7

Re: Locked out of my phone


@mic01 wrote:

cant log in im guessing its a security thing maybe?

 


can't log in where? Prior to setup? After setup?


* Search box is your friend * I don't respond to PM if question belongs in forum
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