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mic01
What's DOS?
Posts: 2
Registered: ‎04-20-2017
Location: GB
Views: 414
Message 1 of 7

Locked out of my phone

Ihave reset my phone and cant get back into it with my chrome/gmail address

bhanuagarwal73
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Posts: 120
Registered: ‎02-20-2017
Location: IN
Views: 412
Message 2 of 7

Re: Locked out of my phone

What was the problem. Kindly elaborate.

Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 394
Message 3 of 7

Re: Locked out of my phone


@mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


Hi mic01,

 

When you`re in set-up wizard, were you able to log in your Google account? Or do you have an option to skip it? 

 

 

 

Regards,
Anne
Motorola Support

bhanuagarwal73
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Posts: 120
Registered: ‎02-20-2017
Location: IN
Views: 391
Message 4 of 7

Re: Locked out of my phone

Hi,

 

You can skip at that point of time. Later if you want to Sync you can do that by visiting Play Store.

Moto Sr Moderator
Moto Sr Moderator
Posts: 26,919
Registered: ‎02-02-2016
Location: US
Views: 385
Message 5 of 7

Re: Locked out of my phone


@mic01 wrote:

Ihave reset my phone and cant get back into it with my chrome/gmail address


It sounds like you reset using the external keys and recovery menu. If you changed your gmail password too, you will have to wait 72 hours - all part of googles reset protection against theft. 


* Search box is your friend * I don't respond to PM if question belongs in forum
mic01
What's DOS?
Posts: 2
Registered: ‎04-20-2017
Location: GB
Views: 380
Message 6 of 7

Re: Locked out of my phone

cant log in im guessing its a security thing maybe?

 

Moto Sr Moderator
Moto Sr Moderator
Posts: 26,919
Registered: ‎02-02-2016
Location: US
Views: 377
Message 7 of 7

Re: Locked out of my phone


@mic01 wrote:

cant log in im guessing its a security thing maybe?

 


can't log in where? Prior to setup? After setup?


* Search box is your friend * I don't respond to PM if question belongs in forum
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