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danthewireman
Paper Tape
Posts: 5
Registered: ‎02-06-2017
Location: US
Views: 7,864
Message 1 of 10

Moto G 3rd gen white light will not turn off

After several months, a little white light in the middle of the top speaker of my phone turned on, and I can't get it to turn off. I went to the chat help and ended up doing a factory reset on my phone. Little white light is still there. Chat person gave up and sent me here. FYI, there is no "Pulse notification" option on any of the screens the chat person had me look at.

 

I've tried

  • turning the phone on and off
  • rebooting into safe mode
  • looking at Sound and Notification and other settings
  • factory reset

Is this a hardware problem?

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 7,843
Message 2 of 10

Re: Moto G 3rd gen white light will not turn off

Hi danthewireman,

 

That's rare. Is it plugged into the charger when the light started to turn on? Does it disappear after plugging in and unplug the charger?
Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here.

Regards,
Jess
Motorola Support

danthewireman
Paper Tape
Posts: 5
Registered: ‎02-06-2017
Location: US
Views: 7,834
Message 3 of 10

Re: Moto G 3rd gen white light will not turn off

Hi Jess,

It was not plugged into the charger when I noticed that the light was on. It does not disappear after plugging in and unplugging the charger.

I've updated my profile with the MEID number and feel free to check out the apps. Right now a number are downloading (being restored after the factory reset from google backup).

Motorola Privacy is enabled.

Thanks,
Dan
Motorola Admin Motorola Admin
Motorola Admin
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Message 4 of 10

Re: Moto G 3rd gen white light will not turn off


@danthewireman wrote:
Hi Jess,

It was not plugged into the charger when I noticed that the light was on. It does not disappear after plugging in and unplugging the charger.

I've updated my profile with the MEID number and feel free to check out the apps. Right now a number are downloading (being restored after the factory reset from google backup).

Motorola Privacy is enabled.

Thanks,
Dan

Not seeing anything from our side, and it seems like you have checked everything. My gut is telling me that it's a hardware issue, possibly corrosion in the charging port. 

Please do not PM me - if you have issues, search the forums for threads on your topic and post there, or start a new thread. Thanks!
danthewireman
Paper Tape
Posts: 5
Registered: ‎02-06-2017
Location: US
Views: 7,797
Message 5 of 10

Re: Moto G 3rd gen white light will not turn off

Thanks. Is there a way to fix this?
Senior MotoAgent
Senior MotoAgent
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Location: PH
Views: 7,788
Message 6 of 10

Re: Moto G 3rd gen white light will not turn off


@danthewireman wrote:
Thanks. Is there a way to fix this?

Hi danthewireman,

 

This appears to be a hardware problem. We suggest you send the phone for repair. 

 

 

 

Regards,
Anne
Motorola Support

danthewireman
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Message 7 of 10

Re: Moto G 3rd gen white light will not turn off

Send it where? Also, any idea what that might cost or how long it would take? This is my business phone...
Senior MotoAgent
Senior MotoAgent
Posts: 1,316
Registered: ‎01-16-2017
Location: PH
Views: 7,770
Message 8 of 10

Re: Moto G 3rd gen white light will not turn off


@danthewireman wrote:
Send it where? Also, any idea what that might cost or how long it would take? This is my business phone...

Hi danthewireman,

 

May I ask the location of point of sale? If the phone was purchased from US, you can go to this link for online repair request. Let me know.

 

 

Regards,
Anne
Motorola Support

danthewireman
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Location: US
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Message 9 of 10

Re: Moto G 3rd gen white light will not turn off

I bought it from Republic Wireless.

Senior MotoAgent
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Message 10 of 10

Re: Moto G 3rd gen white light will not turn off


@danthewireman wrote:

I bought it from Republic Wireless.


Hi danthewireman,

 

As what was mentioned above you can request for an online repair with the link provided.

 

 

Regards,
Anne
Motorola Support