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P-a-s20
What's DOS?
Posts: 1
Registered: ‎02-26-2018
Location: US
Views: 854
Message 1 of 3

Moto G locked

My Moto G is stuck in Fastboot Flash Mode S. My screen reads

Battary OK

device is locked status code 0

connect USB data cable

 

Boot mode selection menu

Vol Up selects Vol down scrolls

Normal Powerup

Recovery

Factory

Barcodes

BP Tools

QCOM

 

Fastboot Reason: Volume down key pressed

 

On top of this, when I try to scroll I have to use Volume Up. Volume down does nothing. How do I select an option if Volome Up is not the proper bottom to use? Help please! 

Senior MotoAgent
Senior MotoAgent
Posts: 2,430
Registered: ‎12-19-2016
Location: PH
Views: 821
Message 2 of 3

Re: Moto G locked

Hi P-a-s20

 

Sad to hear what happened but may I ask what are you trying to do with the phone before it got stuck with Fastboot mode? Have you tried using the Power button to select? 

 

Regards,
Ella
Motorola Support

u_s_e_rMotorola
Paper Tape
Posts: 2
Registered: ‎09-23-2018
Location: US
Views: 263
Message 3 of 3

Re: Moto G locked

I'm having the same problem as P-a-s20, except that my volume keys are both working fine.

I have tried every option in the menu (Start, Restart Bootloader, Recovery Mode, Power Off, Factory Mode, Barcodes, BP Tools, QCom, Bootloader Logs, and Switch Tools Mode), and nothing works. Choosing any option leads either to an immediate phone turn-off, or a reboot of the start graphics, followed by a crash and phone turn-off at the same point in the sequence.


@Moto_Ella wrote:

Hi P-a-s20

 

Sad to hear what happened but may I ask what are you trying to do with the phone before it got stuck with Fastboot mode? Have you tried using the Power button to select? 

 

Regards,
Ella
Motorola Support





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