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04-29-2017

AR

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Moto G3 not charging unless turned off

2017-04-29, 1:08 AM

Hello,

 

I'm having a really annoying problem with my Moto G 3rd generation.

 

When the phone is turned on, it doesn't charge by any means. It doesn't even react to the connection (no thunder bolt when connected to the charger, nor response when connected to the USB neither from the phone or the PC).

 

When the phone is turned off, it instantly start charging when I connect it, but it's super slow even with different chargers.

 

This leads me to think that the connector is not the problem. I've tried different USB cables, different chargers and even restored to factory but nothing solved the problem.

 

Any suggestions or solutions? I really like the phone and this problem is terrible.

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3454 Posts

10-05-2016

PH

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Re: Moto G3 not charging unless turned off

2017-05-01, 14:02 PM

Hi Sherman667,

Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look into your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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