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shumon
SCSI Port
Posts: 57
Registered: ‎08-04-2016
Location: GB
Views: 11,298
Message 1 of 293

Moto G3 not updating from Android 6.0 to Android 6.0.1

As per the official Motorola website,

 

https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/110389

 

Android 6.0.1 was launched for Moto G3 in March 2016. All my friends using Moto G3 were automatically updated to 6.0.1 by April 2016. However, my phone is still on Android 6.0.

 

I have tried a factory reset and cleared cache. But it didn't help.

 

For five months, I have been waiting for the bug fixes which came with Android 6.0.1. It just isn't fair that most customers of the same device are upgraded to Android 6.0.1 where I am stuck with Android 6.0.

 

What can be done in such a situation?

Can I request for a brand new device?

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,233
Registered: ‎02-02-2016
Location: US
Views: 11,169
Message 2 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1


@shumon wrote:

As per the official Motorola website,

 

https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/110389

 

Android 6.0.1 was launched for Moto G3 in March 2016. All my friends using Moto G3 were automatically updated to 6.0.1 by April 2016. However, my phone is still on Android 6.0.

 

I have tried a factory reset and cleared cache. But it didn't help.

 

For five months, I have been waiting for the bug fixes which came with Android 6.0.1. It just isn't fair that most customers of the same device are upgraded to Android 6.0.1 where I am stuck with Android 6.0.

 

What can be done in such a situation?

Can I request for a brand new device?


Under settings - about phone - what is your system version? 


* Search box is your friend * I don't respond to PM if question belongs in forum
shumon
SCSI Port
Posts: 57
Registered: ‎08-04-2016
Location: GB
Views: 11,164
Message 3 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1


@AlphaDog wrote:

Under settings - about phone - what is your system version? 


Hi AlphaDog, it's 24.41.33.osprey_retgb.retgb.en.GB retgb

 

Screenshot_20160804-173208.png

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,233
Registered: ‎02-02-2016
Location: US
Views: 11,134
Message 4 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

I asked someone to check. I am not sure why your phone didn't update or if it is eligible. 

 

I can say you won't get a new phone. If your phone is eligible, they will find a way for you to get the update. 


* Search box is your friend * I don't respond to PM if question belongs in forum
shumon
SCSI Port
Posts: 57
Registered: ‎08-04-2016
Location: GB
Views: 11,121
Message 5 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1


@AlphaDog wrote:

I asked someone to check. I am not sure why your phone didn't update or if it is eligible. 

 

I can say you won't get a new phone. If your phone is eligible, they will find a way for you to get the update. 


Thank you AlphaDog for looking into this. I am very grateful.

 

I will monitor this thread for your suggestions.

 

Kind regards.

 

GuySome
Punch Card
Posts: 4
Registered: ‎08-05-2016
Location: DE
Views: 11,075
Message 6 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Hello,

 

My Moto G3 is also still on 6.0 and does not receive the update to 6.0.1.

My system version is: "24.41.33.osprey_reteu_2gb.reteu.en.EU retgb"

 

Thank you very much.

Daysleeper1982
Fanfold Paper
Posts: 6
Registered: ‎08-09-2016
Location: NL
Views: 10,983
Message 7 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

I have the exact same issue. Is there a solution?

gingerninja72
Paper Tape
Posts: 4
Registered: ‎07-20-2016
Location: UK
Views: 10,955
Message 8 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Same for me. Only had my phone for about 3 weeks,  I'm on 6.0 as well. System version 24.44.1. osprey_reteu_2gb.reteu.en.EU

 

Hope a mod can advise us all

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,233
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Location: US
Views: 10,942
Message 9 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

I checked - update is rolling out in waves - slowly.  It hasn't been pushed to all yet. No cause for concern.  No timetable either.  

 

You our will just have to be patient and wait until it does reach your phones. 


* Search box is your friend * I don't respond to PM if question belongs in forum
shumon
SCSI Port
Posts: 57
Registered: ‎08-04-2016
Location: GB
Views: 10,914
Message 10 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Thanks AlphaDog for letting us know. Just stating the obvious - it is massively dissappointing that some users of the G3 are spending the better part of this year on 6.0 (and possibly the whole year), while most of the users of the same model (G3) were automatically updated to 6.0.1.

 

What a bummer! Nice going Moto.

 

#FAIL

 

@AlphaDog wrote:

I checked - update is rolling out in waves - slowly.  It hasn't been pushed to all yet. No cause for concern.  No timetable either.  

 

You our will just have to be patient and wait until it does reach your phones.