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Moto Sr Moderator
Moto Sr Moderator
Posts: 28,233
Registered: ‎02-02-2016
Location: US
Views: 2,283
Message 31 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1


@JimInMaryland wrote:

Is the 6.0.1 update available to U.S. phones?  My phone last update was in Dec 2015.  If it's available is there a way to initiate an update even though the phone keeps telling me the phone is update.


If the phone tells you there is no update, then there is nothing you can do to force an update. I don't believe the US devices got updated to 6.0.1

 


* Search box is your friend * I don't respond to PM if question belongs in forum
DieSekte81
What's DOS?
Posts: 1
Registered: ‎09-17-2016
Location: DE
Views: 2,168
Message 32 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Hey.

 

When the Rollout starts in Germany?

Every day I look in my Settings, but nothing. 😑

Thx for your help. 

 

Hivanoe
Paper Tape
Posts: 7
Registered: ‎08-16-2016
Location: IT
Views: 2,155
Message 33 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

At this time ... I think 6.0.1 update is gone

Developers has source code of Nougat, probably they are working on the Android N update... instead of 6.0.1

Shamu4Life
What's DOS?
Posts: 1
Registered: ‎09-24-2016
Location: US
Views: 1,983
Message 34 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1


@AlphaDog wrote:

@JimInMaryland wrote:

Is the 6.0.1 update available to U.S. phones?  My phone last update was in Dec 2015.  If it's available is there a way to initiate an update even though the phone keeps telling me the phone is update.


If the phone tells you there is no update, then there is nothing you can do to force an update. I don't believe the US devices got updated to 6.0.1

 


I have a US Moto G 3rd Gen and can confirm it does not have 6.0.1. 

 

It's on 6.0 with December 2015 as the latest security patch. 

fuzzman
Fanfold Paper
Posts: 10
Registered: ‎09-28-2016
Location: CA
Views: 1,905
Message 35 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Also very disappointed that I have no update to 6.0.1, many, many months after its release. My buying decision for the G3 was based on Motorola's history of pushing updates relatively quickly. I have a US-purchased G3 XT1540.

 

It's not a small problem to have security updates (and other fixes) lag by over half a year, and be greeted by this "just wait for it" response from Motorola.

 

I have 2 phones to buy suddenly, and have all the information I need not to choose Lenovo/Motorola a second time.

 

fuzzman
Fanfold Paper
Posts: 10
Registered: ‎09-28-2016
Location: CA
Views: 1,819
Message 36 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Per suggestion of Motorola Chat support , I attempted to force a system update to 6.0.1 by performing an "external reset". I  entered Recovery Mode and choosing Wipe data and personalized information.

 

No system update since the external reset, it's still on Android 6.0. 

 

Strike 3 Motorola support. I'm done.

 

 

shumon
SCSI Port
Posts: 57
Registered: ‎08-04-2016
Location: GB
Views: 1,789
Message 37 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

Yep same here. Chat support advised external reset from recovery mode. And I went ahead with it. That was three months ago.

 

Did. Not. Work.

Still stuck on android 6.0.

 

Moto G3 UK version here btw. And absolutely every G3 user who I know, in real life, is on android 6.0.1.

 

@fuzzman wrote:

Per suggestion of Motorola Chat support , I attempted to force a system update to 6.0.1 by performing an "external reset". I  entered Recovery Mode and choosing Wipe data and personalized information.

 

No system update since the external reset, it's still on Android 6.0. 

 

Strike 3 Motorola support. I'm done.

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 1,776
Message 38 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

The only trick I can think of is this: remove your SIM and try to pull the update over wifi.

 

Is the phone modded in any way?  Are your friends using the same carrier's SIM as you?  Did you all buy in the same place?

fuzzman
Fanfold Paper
Posts: 10
Registered: ‎09-28-2016
Location: CA
Views: 1,769
Message 39 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

I know you're replying to shumon but for my part I have tried  updating recently in 5 different countries with and without SIM cards, OTA and over wifi.

 

Canada

USA

Taiwan

Vietnam

Laos

 

Again this is a US-purchased unlocked XT1540.

 

So having eliminated geolocation and network connection, it appears that the update is tied to the IEMI and is carrier-independent. And for whatever reason my phone (and many others) just are not receiving the 6.0.1 update.

Moto Sr Moderator
Moto Sr Moderator
Posts: 12,467
Registered: ‎02-02-2016
Location: US
Views: 1,747
Message 40 of 293

Re: Moto G3 not updating from Android 6.0 to Android 6.0.1

No U.S. G3 has updated to 6.01 to my knowledge.