11-16-2016 09:35 AM
The logical conclusion is that there is some reason that the 6.0.1 update has not gone out to a certain set of phones.
Motorola never comments on dates, and there likely will be no comment as to why this group of phones has not received an update yet.
I sympathisize with your call for transparency, but Motorola has not shared this information in the past (or when they did, it worked against them) so I doubt they will share any more information now.
Your complaints have been received by the people that can pass them on. As for engineering resources - I would doubt one team does it all - and if the build was ready for these phones, then there would be no reason not to push it. A logical conclusion is something is not ready.
11-16-2016 03:07 PM
OP here. I'm on 1/8 GB model here as well. Which country is your device from?
In my case, im on the 1/8GB Model and still on 6.0, i don't think it has something to do with the 2/16GB Model only
11-16-2016 06:01 PM
Well it's too late now, whatever logical conclusions can be assumed from Lenovo/Motorola's near total silence over half a year. At this point, L/M has basically shortened the lifespan of the affected phones, and left users vulnerable to known security issues discovered since the March 1 patch.
Between its silence and misleading and invalid suggestions from customer support that the update would self-download after a factory reset, L/M has left me feeling pretty let down, really.
Remember this fantasy? https://motorola-mobility-en-in.custhelp.com/app/answers/prod_answer_detail/a_id/110324
Sure seems like I'm not alone here.
Motorola has had every opportunity to discover this issue, communicate to affected customers, and roll out a solution. It's not like calls to support, and the ever-increasing pile of forum posts are secret to Motorola.
But it didn't find a solution, and here we are, wondering if, some day, if just wait long enough, write enough forum posts, our phones will update to a patch level at least 8 months old.
11-18-2016 01:38 AM
Thanks CCL! I'll follow up with Joy for a July update as well.
My device is from Argentina.
I received an update yesterday, but it just updated the security patch to JULY, a 4 month old patch and still on 6.0
11-18-2016 01:41 AM
Hi Joy, OP here! I have added my IMEI number now. Please could you arrange the July security patch for me?
I have gathered your device IMEI and reported this concern already. Thanks!
11-18-2016 06:20 AM
11-22-2016 03:05 AM
Moto _Joy, is there any update on a timeframe for this being rectified? It's good that S/N and IMEI numbers are being noted but I fear becoming a support statistic rather than actually getting the software update.
11-22-2016 08:38 AM
Just looking back and this update we have been requesting even just a mild inference of a timetable for across 8 forum pages, was released over 8 months ago now.
When Apple release an OS update for their iOS platform, it appears across all models of eligible devices in all regions within 24hrs. Even allowing for the different memory configurations in the Moto G 2015 line this can't be acceptible in anybodys eyes.
14th March 2016
If the update rollout has been pulled due to an issue being found, the logical conclusion would be that a notice about this would be posted. It's easier to say, "we have an issue that we will resolve" than sully your brand reputation across numerous forums and sites by keeping quiet. Worse still to anger and disappoint customers that have invested in the devices in the first place.