06-28-2016 06:52 AM
My moto play 3rd gen shows the charging icon when plugged in but click on "battery" and it says "not charging"
That is odd, i have not heard of that one. Are you using a Moto charging cable? Moto charger? If the phone is completely off does it charge? What about safe mode? How have you charged it if it is not charging?
06-28-2016 10:40 AM
06-28-2016 10:54 AM
Yes I am using the moto charger that came with it. It was at 4% , then I unplugged and put it in again, magically went to 17%. Currently using it while plugged in...battery sitting at 16% but still says "not charging". Contacted Motorola on chat...they had me hold power and vol down button for 2 minutes...no go. Tried another charger, no go.They said send it in, just bought in October. But I am flying to Edmonton this week and need a phone. Do you think I should try charging in safe mode?? What about trying a factory reset?
You have to decide risk vs. reward. If it isn't charging at all, or is close to non-functional, will a reset make it worse? I would not reset at 17%, but you could try charging while off or in safe mode. if you can get it charged, it may be worth trying a reset.
06-28-2016 11:44 AM
02-01-2017 05:43 PM
Koodo tried to repair it no luck so they gave me a different brand of phone. This is an issue with this phone. However because it was still under warranty I returned it to Motorola and they gave me a new one.I might put it on line again because I like it....it has a great camera!
02-09-2017 10:01 PM
The same issue also with my mobile ,three times it has been occured, earlier it occurred but issue resolved automatically but next time it occurred in nov 2016, i submitted the device in care they rectify it in one month but again today within a month it occurred and after 2 hrs i able to charge in power off mode. But now it is not showing battery usage. Care had kept this device more than me, ealier i extended my warranty by 79 days calling them but again when i tried to further nobody from technical team give me call back, I requested them to change my phone but they dont replace it. Still it is in warranty. I like this device because of its camera n sound quality. I am attaching the snapshots that i have taken