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06-28-2016

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Moto x play not charging

2016-06-28, 2:59 AM

My moto play 3rd gen shows the charging icon when plugged in but click on "battery" and it says "not charging"

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28302 Posts

02-02-2016

US

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Re: Moto x play not charging

2016-06-28, 13:52 PM

wrote:

My moto play 3rd gen shows the charging icon when plugged in but click on "battery" and it says "not charging"


That is odd, i have not heard of that one. Are you using a Moto charging cable? Moto charger? If the phone is completely off does it charge? What about safe mode? How have you charged it if it is not charging?


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6 Posts

06-28-2016

CA

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Re: Moto x play not charging

2016-06-28, 17:40 PM
Yes I am using the moto charger that came with it. It was at 4% , then I unplugged and put it in again, magically went to 17%. Currently using it while plugged in...battery sitting at 16% but still says "not charging". Contacted Motorola on chat...they had me hold power and vol down button for 2 minutes...no go. Tried another charger, no go.They said send it in, just bought in October. But I am flying to Edmonton this week and need a phone. Do you think I should try charging in safe mode?? What about trying a factory reset?
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28302 Posts

02-02-2016

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Re: Moto x play not charging

2016-06-28, 17:54 PM

wrote:
Yes I am using the moto charger that came with it. It was at 4% , then I unplugged and put it in again, magically went to 17%. Currently using it while plugged in...battery sitting at 16% but still says "not charging". Contacted Motorola on chat...they had me hold power and vol down button for 2 minutes...no go. Tried another charger, no go.They said send it in, just bought in October. But I am flying to Edmonton this week and need a phone. Do you think I should try charging in safe mode?? What about trying a factory reset?

You have to decide risk vs. reward. If it isn't charging at all, or is close to non-functional, will a reset make it worse? I would not reset at 17%, but you could try charging while off or in safe mode. if you can get it charged, it may be worth trying a reset. 


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6 Posts

06-28-2016

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Re: Moto x play not charging

2016-06-28, 18:44 PM
Won't charge while off. Can I not reset while it is plugged in to the charger, it will hold at 17% doing that because that is how I am able to use the phone right now.? They said they would erase all my contacts , pics etc. and software from third parties anyway.
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1 Posts

01-25-2017

DE

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Re: Moto x play not charging

2017-01-25, 20:32 PM

I am facing the same problem.. What did you do finally ?

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1 Posts

01-27-2017

IN

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Re: Moto x play not charging

2017-01-27, 18:06 PM

My phone not charging too!!! It shows charging thunder symbol inside the battery picture.  But when you go inside the battery settings, it clearly days Not Charging!!! ?

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02-01-2017

IN

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Re: Moto x play not charging

2017-02-01, 18:22 PM
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6 Posts

06-28-2016

CA

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Re: Moto x play not charging

2017-02-02, 1:43 AM

Koodo tried to repair it no luck so they gave me a different brand of phone. This is an issue with this phone. However because it was still under warranty I returned it to Motorola and they gave me a new one.I might put it on line again because I like it....it has a great camera!

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6 Posts

06-28-2016

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Re: Moto x play not charging

2017-02-02, 1:46 AM

It is not repairable so if it is still under warranty then do like I did return it to Motorola and have them replace it.

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