10-15-2018 11:27 PM
Hi Moto Team,
Hope you guys are doing great!
I am using Motog3 & its atumatically restarting when i tried to charge & when battery is at arround 15-20%.
Last week, i got a on-screen message like "your mobile have a internal problem & has to reset the factory settings".
when I touched the ok button, restore process has started, but unfortunately it triggered to the page(PFA the attachment) when its about complete. Many times i repeated the same process but its showing same thing.
Please do help on this.
10-16-2018 04:57 AM
You may have to try a Factory reset,
But first when in recovery mode choose the,"Wipe Cache Partition" option and then restart the phone.Be patient as this can take around 5 mins to complete but press the power button lightly once every now and again just in case.