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ABJ4
What's DOS?
Posts: 1
Registered: ‎10-15-2018
Location: IN
Views: 95
Message 1 of 2

My Moto g3 Phone having problem while rest

 

Hi Moto Team,

 

Hope you guys are doing great!

 

I am using Motog3 & its atumatically restarting when i tried to charge & when battery is at arround 15-20%.

Last week, i got a on-screen message like "your mobile have a internal problem & has to reset the factory settings".

when I touched the ok button, restore process has started, but unfortunately it triggered to the page(PFA the attachment) when its about complete. Many times i repeated the same process but its showing same thing.

 

MyPhone-Error.png

 

 

Please do help on this.

 

 

Regards,

Avinash

Porphyrius
802.11n
Posts: 320
Registered: ‎10-16-2018
Location: GB
Views: 78
Message 2 of 2

Re: My Moto g3 Phone having problem while rest

You may have to try a Factory reset,

 

https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/105537/p/30,6720,9390

 

But first when in recovery mode choose the,"Wipe Cache Partition" option and then restart the phone.Be patient as this can take around 5 mins to complete but press the power button lightly once every now and again just in case.

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