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Posts: 1
Registered: ‎10-15-2018
Location: IN
Views: 114
Message 1 of 2

My Moto g3 Phone having problem while rest


Hi Moto Team,


Hope you guys are doing great!


I am using Motog3 & its atumatically restarting when i tried to charge & when battery is at arround 15-20%.

Last week, i got a on-screen message like "your mobile have a internal problem & has to reset the factory settings".

when I touched the ok button, restore process has started, but unfortunately it triggered to the page(PFA the attachment) when its about complete. Many times i repeated the same process but its showing same thing.





Please do help on this.





Posts: 588
Registered: ‎10-16-2018
Location: GB
Views: 97
Message 2 of 2

Re: My Moto g3 Phone having problem while rest

You may have to try a Factory reset,,6720,9390


But first when in recovery mode choose the,"Wipe Cache Partition" option and then restart the phone.Be patient as this can take around 5 mins to complete but press the power button lightly once every now and again just in case.

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