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Mahesh1564
What's DOS?
Posts: 1
Registered: ‎04-01-2019
Location: IN
Views: 188
Message 1 of 2

My moto g3 switches off

Hi, 

    My moto g3 is getting switched off at 50% charge only if I am using my mobile data can someone help me

  Hoping for an answer

                                        Mahesh1564

Senior MotoAgent
Senior MotoAgent
Posts: 5,907
Registered: ‎12-04-2017
Location: IN
Views: 160
Message 2 of 2

Re: My moto g3 switches off


@Mahesh1564 wrote:

Hi, 

    My moto g3 is getting switched off at 50% charge only if I am using my mobile data can someone help me

  Hoping for an answer

                                        Mahesh1564


Hi Mahesh1564,

 

Thanks for posting, sorry to hear about that? Just to narrow down—does it reboot or stays switched off? Does this only happen when it's at 50%? What happens when you are not using any Data when at or near to 50%? 

 

However, we can test in Safe Mode to see if this is an app issue? To go into Safe Mode, press the physical power key, then press and hold the pop-up " Power off" key until the Safe Mode instructions pop up. Reboot your device to get back to the 'Normal Mode'. Let us know if this makes any difference?

 

Best regards,

Swaraj

Motorola Support