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Herr2Cents
Blue Screen Again
Posts: 4
Registered: ‎01-25-2017
Location: US
Views: 218
Message 1 of 6

New 2017 Moto 4g Ear jack problem

Brand new Moto 4g. Bose ear phone jack does not make full contact. Is this a known problem? My Bose ear phones work great on all other devices,old phone, computer, iPod ...

Senior MotoAgent
Senior MotoAgent
Posts: 3,431
Registered: ‎10-05-2016
Location: PH
Views: 205
Message 2 of 6

Re: New 2017 Moto 4g Ear jack problem

Hi Herr2Cents,

 

Have you tried different headsets to this phone? Try to reset the device. If those didn't work, you may return the device back to where you purchase it as it might be a tight fit.

 

Regards,
Jess
Motorola Support

Moto Sr Moderator
Moto Sr Moderator
Posts: 28,234
Registered: ‎02-02-2016
Location: US
Views: 199
Message 3 of 6

Re: New 2017 Moto 4g Ear jack problem


@Herr2Cents wrote:

Brand new Moto 4g. Bose ear phone jack does not make full contact. Is this a known problem? My Bose ear phones work great on all other devices,old phone, computer, iPod ...


i just tested with my Bose QC 20 - works fine. 

 

Is this phone a 2016 G4 or 1st gen G 4g LTE? it is in the G3 forum, so this thread seems misplaced either way. 


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Herr2Cents
Blue Screen Again
Posts: 4
Registered: ‎01-25-2017
Location: US
Views: 189
Message 4 of 6

Re: New 2017 Moto 4g Ear jack problem

Please delete my post. User error!  Thank you.  John

Herr2Cents
Blue Screen Again
Posts: 4
Registered: ‎01-25-2017
Location: US
Views: 188
Message 5 of 6

Re: New 2017 Moto 4g Ear jack problem

Please delete post. User error! Thanks John
Moto Sr Moderator
Moto Sr Moderator
Posts: 28,234
Registered: ‎02-02-2016
Location: US
Views: 187
Message 6 of 6

Re: New 2017 Moto 4g Ear jack problem


@Herr2Cents wrote:
Please delete post. User error! Thanks John

We don't delete posts.

 

Was the plug just not pushed in all the way?


* Search box is your friend * I don't respond to PM if question belongs in forum