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01-14-2017

US

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No ringtone, no sound notifications, no audio on Motorola 3G

2017-01-14, 5:37 AM

Two mornings ago I woke up to an unresponsive phone. After pressing down and holding for at least 10 seconds, the phone rebooted. Everything seemed fine. Until I realized my phone didn't ring when I got my first call. It just vibrated. I checked my sound notifications and everything was normal/unchanged. I also could not get any audio when my son sent me a video. I am getting text messages, but no notification sounds, just vibration.  I have rebooted the phone several times and still have the problem. What can I do?

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3450 Posts

10-05-2016

PH

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Re: No ringtone, no sound notifications, no audio on Motorola 3G

2017-01-16, 14:46 PM

wrote:

Two mornings ago I woke up to an unresponsive phone. After pressing down and holding for at least 10 seconds, the phone rebooted. Everything seemed fine. Until I realized my phone didn't ring when I got my first call. It just vibrated. I checked my sound notifications and everything was normal/unchanged. I also could not get any audio when my son sent me a video. I am getting text messages, but no notification sounds, just vibration.  I have rebooted the phone several times and still have the problem. What can I do?


Hi mptooze,

 

Have you tried to put it in safe mode? If that didn't work, I would suggest doing a reset and see if that works.

 

Regards,
Jess
Motorola Support

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1 Posts

04-28-2017

PT

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  • Message 3 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2017-04-28, 22:14 PM

Hello, I have a similar problem. The phone suddenly stops emitting sound at all. It has happened three or four times, but the sound always comes back and I never understood how. I have reseted it, putted it in safe mode, but the sound doesn't come after that. It comes randomly. Last time it happened I didn't reseted it, and when I noticed I could hear a phone call. 

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3450 Posts

10-05-2016

PH

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  • Message 4 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2017-05-03, 16:06 PM

Hi beatrizvr,


When did you reset the phone? Would you please update your profile with the serial/IMEI/MEID number of your phone? is it okay if we look at your apps? This will help us investigate. Make sure that your Motorola Privacy is enabled.

Update your profile here

Regards,
Jess
Motorola Support

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1 Posts

10-06-2017

KE

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  • Message 5 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2017-10-06, 6:43 AM

I have this exact same problem. I have rebooted the phone many times and run it in safe mode and still, I have no sound on the speaker. Please help

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1 Posts

02-03-2018

BE

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  • Message 6 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2018-02-03, 12:04 PM

Hi,

Same problem here. I can hear when someone is speaking to me but no sound on the loud speaker.

I can't here the sound through the loud speaker. I tried on safe mode but it did not fix the problem.

Can you help me, please?

Thank's


wrote:

Two mornings ago I woke up to an unresponsive phone. After pressing down and holding for at least 10 seconds, the phone rebooted. Everything seemed fine. Until I realized my phone didn't ring when I got my first call. It just vibrated. I checked my sound notifications and everything was normal/unchanged. I also could not get any audio when my son sent me a video. I am getting text messages, but no notification sounds, just vibration.  I have rebooted the phone several times and still have the problem. What can I do?


 

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2 Posts

02-03-2018

PK

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  • Message 7 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2018-02-03, 15:19 PM

I have this exact same problem. I have rebooted the phone many times and run it in safe mode and still, I have no sound on the speaker. Please help

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5988 Posts

12-04-2017

IN

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  • Message 8 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G

2018-02-05, 14:24 PM

wrote:

I have this exact same problem. I have rebooted the phone many times and run it in safe mode and still, I have no sound on the speaker. Please help


Hi, Arfeen11.

 

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and the problem persists, the

service/repair/replace is next step.

 

Thanks,

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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1 Posts

02-10-2018

AU

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  • Message 9 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G, only vibration

2018-02-10, 3:20 AM

Hi, I too have discovered that my Moto3G mobile has stopped making any sounds at all:  no ringtones, no touchpad sounds, no alarms, no music, no speaker, only vibration.  I have soft rebooted, I have factory reset, I have deleted all downloaded apps in case they were causing a problem.  Nothing has worked.  This is a lovely little mobile, but why would it suddenly stop functioning as it should?  Any advice?

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5988 Posts

12-04-2017

IN

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  • Message 10 of 19

Re: No ringtone, no sound notifications, no audio on Motorola 3G, only vibration

2018-02-12, 17:08 PM

wrote:

Hi, I too have discovered that my Moto3G mobile has stopped making any sounds at all:  no ringtones, no touchpad sounds, no alarms, no music, no speaker, only vibration.  I have soft rebooted, I have factory reset, I have deleted all downloaded apps in case they were causing a problem.  Nothing has worked.  This is a lovely little mobile, but why would it suddenly stop functioning as it should?  Any advice?


This is strange, but if you have already tried all the troubleshooting then would recommend service/repair.

 

-Swaraj

If you need a reference in updating your profile, please click this link. https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943
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