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3 Posts

05-04-2016

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Screen won't turn on while unlocking (Moto G Turbo)

2016-11-24, 19:46 PM

 

I've a very strange issue with my Moto G Turbo since last night!

 

Issue: When I try to unlock the phone (by pressing the Power button), the screen won't wake up. 

 

Model: XT1557

Android version: 6.0.1

Android security patch level: 1 March 2016

 

Initially I thought the phone unexpectedly turns off, but that's not the case. The phone heats up very bad after sometime.

 

I did a double chop to turn on the flashlight and it turned the flashlight on! I twisted the phone twice to turn on the camera and I got haptic feedback. It is only the screen that doesn't turn on. 

 

Furthermore, if I continue to hold the power button for a long time, the phone restarts and functions normally until I lock the device to kick it back into the same mode. 

 

My wild guess was that some application update might have messed things up, so, I switched to safe mode but still had the same issue. Then, I did a factory reset (manually) by going into Recovery and wiped it from there. No help either!

 

I didn't another factory reset from the Settings menu. Still no luck! 

 

I tried searching the forums (this one, XDA) and nobody seems to have this issue. 


Anyone has a clue what's going on? 

 

Let me know if I missed any details.

 

Thanks for your help!

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3450 Posts

10-05-2016

PH

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  • Message 2 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2016-11-24, 20:31 PM

wrote:

 

I've a very strange issue with my Moto G Turbo since last night!

 

Issue: When I try to unlock the phone (by pressing the Power button), the screen won't wake up. 

 

Model: XT1557

Android version: 6.0.1

Android security patch level: 1 March 2016

 

Initially I thought the phone unexpectedly turns off, but that's not the case. The phone heats up very bad after sometime.

 

I did a double chop to turn on the flashlight and it turned the flashlight on! I twisted the phone twice to turn on the camera and I got haptic feedback. It is only the screen that doesn't turn on. 

 

Furthermore, if I continue to hold the power button for a long time, the phone restarts and functions normally until I lock the device to kick it back into the same mode. 

 

My wild guess was that some application update might have messed things up, so, I switched to safe mode but still had the same issue. Then, I did a factory reset (manually) by going into Recovery and wiped it from there. No help either!

 

I didn't another factory reset from the Settings menu. Still no luck! 

 

I tried searching the forums (this one, XDA) and nobody seems to have this issue. 


Anyone has a clue what's going on? 

 

Let me know if I missed any details.

 

Thanks for your help!


Hi shbz_khan,


Please take a moment to update your forum profile with the current IMEI or SN from your device. Make sure that Motorola Privacy through Settings should be enabled. 


Need help updating your profile? See here.https://forums.lenovo.com/t5/Forum-Feedback/Complete-your-forums-profile/td-p/3339943

Regards,
Jess
Motorola Support

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3 Posts

05-04-2016

IN

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  • Message 3 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2016-11-25, 6:22 AM

Hi Jess, 

 

Thanks for your reply!

 

I've updated the required information in my profile. Any suggestions on how to fix the problem?

 

Thanks!

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3450 Posts

10-05-2016

PH

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  • Message 4 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2016-11-25, 14:25 PM

wrote:

Hi Jess, 

 

Thanks for your reply!

 

I've updated the required information in my profile. Any suggestions on how to fix the problem?

 

Thanks!


Hi shbz_khan,

 

If a simple power cycle didn't work, I would suggest putting it in safe mode first and see if that would help identify if third party app is causing the problem.

 

Regards,
Jess
Motorola Support

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3 Posts

05-04-2016

IN

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  • Message 5 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2016-11-27, 11:14 AM

Hi Jess,

 

In my original post, I don't know if you noticed but I've mentioned that I tried Safe Mode with no luck. Any other suggestions? 

 

Thanks!

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2 Posts

12-29-2016

IN

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  • Message 6 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2016-12-30, 8:54 AM

Pls give me answer my mobile moto g4 plus is not working in 2g network airtel please tell me how to re set

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1 Posts

08-18-2017

IN

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  • Message 7 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2017-08-18, 6:33 AM

check the online phone servicing 

My Moto G4 Plus complaint for display it takes 4 days they provide 3 month warenty 

check The link for indian "https://www.yaantra.com/"

service centre is not good for motorola, motorola is combined in Lenova thats why 

CONTACT US: (011) 600 12 600

  • Gadgetwood Eservices Private Limited
    33/33 A, Ramaroad, Kirti Nagar,
    Near Grand Dreams Banquet Hall,
    New Delhi- 110015
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1 Posts

09-04-2017

IN

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  • Message 8 of 11

Re: Screen won't turn on while unlocking (Moto G Turbo)

2017-09-04, 16:40 PM

hey any luck with the solution? facing the same problem with my moto g2!

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3 Posts

07-24-2018

IN

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  • Message 9 of 11

MY Moto g3 phone hot spot not working

2018-07-24, 10:28 AM

i ahve issue in the hot spot. My Phone Hot sopt in not search by any devise, please help me

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3 Posts

07-24-2018

IN

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  • Message 10 of 11

I am unable to use external memory devices

2018-07-24, 10:30 AM

i have moto g3 phone and my phone is not supporting memory card, help me to find the solution

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