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Sharifa
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Posts: 8
Registered: ‎04-06-2017
Location: US
Views: 449
Message 1 of 14

Serious issue with motog3 please help me

Firstly I am facing the issue with drive app when I opening that drive app it is showing that "unfortunately drive is stopped"... I did factory reset after that it is working.

     After factory reset my all apps are showing "unfortunately phone is stopped, message is stopped" etc ..now I can't able to open any app . And my phone is automatically getting switch off without any notice. I can't able to do call or receive the call. I am getting calls but not able  to lift the call

Moto Sr Moderator
Moto Sr Moderator
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Message 2 of 14

Re: Serious issue with motog3 please help me


@Sharifa wrote:

Firstly I am facing the issue with drive app when I opening that drive app it is showing that "unfortunately drive is stopped"... I did factory reset after that it is working.

     After factory reset my all apps are showing "unfortunately phone is stopped, message is stopped" etc ..now I can't able to open any app . And my phone is automatically getting switch off without any notice. I can't able to do call or receive the call. I am getting calls but not able  to lift the call


Try resetting, and instead of restoring from backup, use the phone without any apps installed. Then add apps one at a time and test after installing each. 

 

If problem exists after reset and before apps are installed or restored, service may be needed. 


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Sharifa
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Posts: 8
Registered: ‎04-06-2017
Location: US
Views: 415
Message 3 of 14

Re: Serious issue with motog3 please help me

Ok ..first I have to do factory reset?
Moto Sr Moderator
Moto Sr Moderator
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Message 4 of 14

Re: Serious issue with motog3 please help me


@Sharifa wrote:
Ok ..first I have to do factory reset?

Yes, as mentioned above - try resetting and test with apps installed on the phone. If that works, add other apps. When resetting, do not restore from backup, setup as new. 


Remember to back up any data you care about. 


* Search box is your friend * I don't respond to PM if question belongs in forum
Sharifa
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Posts: 8
Registered: ‎04-06-2017
Location: US
Views: 400
Message 5 of 14

Re: Serious issue with motog3 please help me

Ok I will try
Senior MotoAgent
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Location: PH
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Message 6 of 14

Re: Serious issue with motog3 please help me

Hi Sharifa,

 

Let us know if that helps. Thanks!

 

Regards,
May
Moto Support

Sharifa
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Posts: 8
Registered: ‎04-06-2017
Location: US
Views: 374
Message 7 of 14

Re: Serious issue with motog3 please help me

I did factory data reset ...upto now there is no use but automatic switch off was not happening

Sharifa
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Location: US
Views: 373
Message 8 of 14

Re: Serious issue with motog3 please help me

The commands showing like the same as before that "unfortunately phone has stopped" ...like this for all apps it is showing when I opening the apps
Moto Sr Moderator
Moto Sr Moderator
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Views: 365
Message 9 of 14

Re: Serious issue with motog3 please help me

If you did a factory data reset and tested BEFORE installing or restoring ANY apps, and problem persists, then service/repair/replace is next step.

 

 


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Sharifa
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Posts: 8
Registered: ‎04-06-2017
Location: US
Views: 356
Message 10 of 14

Re: Serious issue with motog3 please help me

There is no any alternate